Very very dusty and not clean at all

Hire someone to clean the property

location close to everything tidy

lack of parking no fly screening so couldn't open windows poor windows coverings

Nothing.

The customer service was awful, the receptionist was totally disrespectful and rude. I arrived at 2 pm and they made me wait for 2 hours to check in because the apartment was still being cleaned. I booked and paid AU$20 per day to have a parking space and there were no safe places to park, they said to park on the street in front of the apartment. The apartment was disgustingly dirty, so much dirt and sand on the floor that I'm pretty sure the apartment hasn't even been vacuumed and mopped. Dirty kitchen, there was leftover food in the sink drain, completely greasy oven and microwave, impossible to use. There was an old pizza inside the microwave, probably forgotten by previous guests. There was no dishcloth, tea towel and rubbish bag, the dishwashing sponge was used and stinking. The apartment has no window screens and no fire alarm. The bathroom lock is broken. I DO NOT RECOMMEND this apartment or any other accommodation managed by Lotus Stay to anyone.

Great location, a very short walk to the beach. Easy access to food, transportation, and shops. Nice little balcony.

I have no complaints! I went there to shower and sleep, and it would've been fine to spend more time there.

We really enjoyed this accomodation! Close to the beach and a good spacious standard inside. The staff were very friendly and helped us with our heavy bags! The beds were very comfortable and the linen was nice.

There wasn’t that much plates, bowls and cutlery.

location

the lack of maintenance and upkeep of the unit and the unit block . their was a constant smell of dampness and all the windows were covered in mould . the curtains were not blockout at all very thin, the bathroom lock did not work .

that you had to pay for parking but wasn’t a designated spot to park in. don’t think they should be able to charge for parking….

…

from start to finish disaster! There were cockroaches throughout the building still awaiting response for refunds! awful experience and staff no help at all, lady on reception/owner we think, very rude needs some lessons in manners and management of a business. when told that our baby of 5 months was coming the next day we were told cockroaches can’t harm a baby!!! total disaster.