L Mansion 2 Palanan Makati City

I like that they gave us our request as seniors, the daily cleaning outside our room, prompt trash pick up, 23-hours hep desk, kind staffs any time of the day, it’s cheaper than the other hotel we used to book.

I was promised that our room will be cleaned before we came back on Monday, January the 12th. It wasn’t cleaned when we went back to the hotel. No.2 our room 205 had a water heater in th bathroom that was broken. We all took our showers in room 206. No.3, I put a deposit of P2,000 for the two rooms but when we left, my husband only got P1,000 back. I complained and asked my sister to go back, maybe after an hour, she was told that the deposit per room has always been P500 per room. I was already at the airport checking in our luggages when my sister called me to report it. I thought I was in the twilight zone because I have booked in that hotel for three years in a row now and the deposit per room has always been P1,000 per room. And I get the same amount back each time. No.4, is they gave us a second room (I booked two again this year), room 206, that had no fridge and the toilet sink was unstable. We stayed 10 days and on the 9th day, the sink was ready to fall. That night, my husband asked the desk person to remove it altogether. He didn’t want to be blamed when sink falls. So the guy removed it. It was a mess. The floor had water all over and my husband took a bath in our room at 205 which had a water heater that was broken. I don’t think I’ll ever book in that hotel ever again next year and the years to come. Thank you.

Clean and good location

The entirety of the stay is very good. Staffs are all so accommodating and they're willing to extend their help anything you might need like a service kettle. Dining utensils are also present. Complimentary toiletries, a shower area, bidet. I guess the only con for this hotel is there's no elevator and we're in 4th floor. No problem. A brief cardio is also good for the health. Aircon is on as long as you want but turn it off when you're not around just a little courtesy. It won't hurt. The place is located near document processing establishments, shopping mall, medical clinic. Area is quiet enough although don't expect an outside view. Will definitely be coming back here if deemed necessary in the future.

No elevator but understandable since the staircase is wide enough so you won't get tired easily.

Breakfast is not what i expect not equivalebt to the amount paid. No coffee or water. Small serving only. Staff asked us to read the rules and regulations of the place but was not followed like the cleaning of the room. Location is not good. Far from mrt or lrt. Limited choices of public transport