Breakfast was nice

pool was cold at first and then the lock didnt work and we couldnt get into pool

The location was great. So many places to eat and shop. The hotel was very clean. The breakfast was great. The staff was very friendly.

It was close to the hospital for surgery

The room was dirty the sofa bed was visibly soiled with yellow stains and there was waste material all over it. I called the desk and asked for a new mattress topper and linens and I was informed I would have to bring the dirty mattress downstairs to get new linens . This was not acceptable!!

The decor

The price of a Pepsi and the attitude about my Hilton points.

The comfort of the room.

Every Home2Suites my wife and I have stayed at, all of them offer Coffee and Tea for 24 hours. Indianapolis Home2Suites does not offer coffee or tea 24 hours. My wife and I are both retired. My wife from the NYC Board Of Education, and myself from the NYPD, we love our coffee. Coffee and Tea is only offered at breakfast time from 6am to 10am. Also, cranberry juice, orange juice, or any other juice offered during breakfast, is not available until 7am. So like my wife and I who were up to have breakfast at 6am so we can get back on the road to head back home to Henderson, NV after visiting our son in NY. We would have to wait until 7am to have cranberry juice. We stopped at a Love’s gas station and got cranberry juice.

The hotel was clean and the room was nice. I have no complaints about the facilities at all.

The staff member that checked me in whom I found out later is the manager was extremely rude and seemed as if he had no idea what he was doing. This caused my check in process to be longer than it should have been. My total for the transaction (including $40 incidental) was $202 I ran my card it was approved. The manager said the transaction didn’t go through. I know that I saw approved on the pinpad so I told him that I would check my bank account to make sure payment went through before allowing him to charge my card again. After checking my bank account the transaction for $202 was definitely approved. The manager insisted that he would need to charge my account again for the $40 incidental fee which would fall off anyway at check out. I agreed the payment went through no issues. I received my keys and went on with my day. A few hours later I received a notification from my bank that my account had been charged an additional $169. Once I got back to the hotel the same manager was still there at the front desk. I asked him about the additional $169 charge, he immediately started to yell and state that he has nothing else to say to me. Instead of escalating the situation I just went to my room. It was an extremely frustrating encounter and put me in a bad mood the rest of the night. The way that man spoke to me was extremely disrespectful and definitely was not called for I was merely trying to understand what was going on. It was evident he was not equipped with the skills to properly explain it to me or he didn’t understand himself so he immediately resulted to being loud and belligerent, he did this in front of my child as well.

The staff and room were great.

Spacious modern room, working infrastructure, good breakfast, good location, and free on-site parking.

Despite repeated requests addressed to the hotel staff through the reception (even several times a day) for the entire stay, no one came to clean the room, change towels, replenish amenities, or remove the garbage. The pool and fitness room were only open during the day when we were at work and closed after hours, so they were practically unusable.