1st time in this unit stay at the Tides regularly great stay great place to just relax

It was great! We will be staying here again!

We loved the location! It was a perfect stay for us. Thank you!

I come to Hollywood, FL annually for a business conference and have stayed at The Tides previously in a different unit with a different property manager. Previously, I had my wife and daughters with me, so we required a larger unit. This trip, it was just me, so I opted for a one bedroom unit. The property is in a great location and the unit was just as listed. Once in the apartment, outside of the internet not working for a period of time, everything about the apartment was as advertised. It was clean, had ocean views from the balcony and was spacious. Checking in and the lack of communication from the property manager was a big issue. There was no communication from the property manager before I arrived with the exception of the confirmation of payment response two months prior to my arrival. I reached out multiple times for check in procedures with no response. In fact, once I arrived at the building, even though the property management company had my reservation and checked me in, nobody had the code to the apartment door. Therefore it took me three hours of waiting, stressing and trying to reach the property management contact to get into the apartment. After three hours, I received the code and got in the apartment. The internet stopped working for a few hours during my stay, but other than that, the building and unit are fine. I tried to message the property manager for check out procedures (where to put garbage, recycle, etc.) but did not receive a response. To summarize, a really nice apartment but literally zero communication from the property manager. Check in was about as bad as it could be. For a while, I thought I was going to have to get a hotel and fight for a refund. It took me being on hold with VRBO's help line to finally get through to the person who had the code for the apartment door. It is a shame that communication was so poor, as I've stayed at this building before and would do so again. The unit was really good, but I wouldn't stay at this unit again simply because the property manager for this particular unit is very difficult to reach and doesn't provide you with even small details - like the code required to enter the apartment! Dan