Hôtel du Parc Ath

AC Large shower Good breakfast

Both rooms smelling like tobacco.

Nice room, very helpful staff

Nothing

Breakfast was good. The lady was very friendly!

The room was too small and the shape of it was not my favorite. But it was all clean, cosy and confortable, so did not matter at all !

The bed was comfortable and I liked that there was a choice of pillows with different heights. The location was also great and I liked that the receptionist explained everything very clearly upon my arrival. She also recommended a brasserie with local food.

It was confusing that my confirmation said check-in is from 14:00-21:00 but when I indicated that I would arrive between 19:30 and 20:30, apparently this was treated as a ‘late check-in’ that had to be approved by the property separately. What was really bizarre though, was the reaction of the receptionist when I told her that I had a very unpleasant night and could hardly sleep. There was a stale air in my room when I arrived, which didn’t clear even after leaving my window slightly open while I was out for dinner. For this reason, I left the window slightly open for the night, but as there was no mosquito net on it, I ended up with a lot of mosquitos in the room that didn’t let me sleep. When I explained this to the receptionist the next morning, her response lacked basic hospitality. Instead of offering an apology for a ruined night of sleep, she suggested the smell came from the kitchen. I explained that it was a very particular smell, like that of damp laundry that had been left in a washing machine or a closed room with no ventilation for too long. While she noted they would check the room, I found the complete lack of empathy or a simple "sorry for the inconvenience" highly unprofessional. It really didn’t seem to matter to her that a guest had a horrible night of sleep that could have been easily prevented by keeping the room’s air and the textiles smelling fresh, and having a mosquito net installed on the windows if mosquitos are frequent in the area.