Very comfortable bed, excellent quiet location while being close to public transport. Very good value for money. Proactive communication and helpful initial meeting.

Can't think of anything

The location. Apartment clean, bright and airy. The balcony was very welcome. Our contact was very helpful in providing anything we requested, eg a second chair for the balcony. Also the cleaner, ? Jauo who was there (by chance?) to let us into the building and our apartment and to explain everything.

It could have been a little better equipped, eg there was a brush but no dustpan. Perhaps an inventory needed before guests arrive? The staff member we expected to meet had left before we arrived, although she’d been informed we were on our way.

The location is only 5 minutes walk from Key Bridge station, with bus lines stopping on the main road outside the property. Even being on a main road, the apartment blocks are set away from it, and it is very quiet there; the area is very well maintained as well. The area is very attractive with walks and activities along the river, supermarkets, cafes and pubs close by. Petrol station 2 minutes' walk away. The Apartment itself is modern and comfortable with good beds and a pull-out bed too. TV with many stations. Sufficient kitchen utensils to prepare smaller meals. A dishwasher and washing machine are also available. There is aircon in the flat and fans for the hot days and nights. Kew Gardens is just across the river, a 10-minute walk from the apartment. If you come by car, please note that you need the host to book visitor parking for you, otherwise to get a ticket. This is, however, only for 4 hours. You can park across the bridge - on the green - pay between 10 am and 4:30 pm; otherwise free. During weekends, you can park for free in most side streets. Directly across from the entrance to the apartment area - Heritage Walk - there is also a small area where you are allowed to offload luggage; you can park there for 40 minutes.

There is nothing negative to report.

Location Fresh flowers on arrival Quiet Balcony Clean and well-maintained complex Close to health store and Sainsbury Busstop and train station close by

The bath plug didn't work, and Sarah didn't respond when I messaged her about it. The shower head needs decalcifying. There is no water pressure, and water squirts out in all directions Chipped plates Absolute bare minimum in terms of crockery and cutlery Bed and sofabed could do with replacing as they offer no support and are uncomfortable. Flat needs painting as it's grubby, and there are dirt and scuff marks all over the walls The carpet in the bedroom needs replacing or at least a good clean Windows are filthy The freezer was caked with ice, and one of the drawers was missing