Swiss-Belresort Dago Heritage

The staff are very friendly and helpful. The view is great, our room view is pool, city, golf garden and mountain. Which is great. The variety of breakfast food is awesome.

They open swimming pool for public as well as the guests. Here when my daughter wants to go to toilet and we went to the restroom/locker. Which is its for staff locker. Only one toilet and two showers and it was full. So I dont think its good idea to put toilet for public or guest in swimming pool area same as staff locker. So we have to go around to the restaurant toilet. And the staff stop us that we can not go there cause we are wet. But I said where can my daughter go, the other one is full. And they let us go cause no solutions. This hotel must be prime and popular spot. Weekend is busy. We went for breakfast and we did not find any seat, when I look around 2 people sit in the boot capacity for 4 to six, the yoga was on as well. So crowded. 1 person sit in table for four. I ask the waitress if they can move 2 people to table that only for 2? They are just too polite and they just looking around wait until people finish and left without asking any. I think the maanger supposed to allocate the guest and guide the guest to the table based on how many people to avoid complaint and of course we witness several complaints that day cause they can not find any table. And we already booked the hotel awhile back and I told them that sunday will be my daughter birthday and they said will be complimentary cake and will deliver to the room. And of course they forget. we were waiting in the morning and have to call them they are apologies and yes hotel was busy. But they must have note or reminder or lack of communication.

Almost everything.

None.

The breadfast spread is good and food was tasty. However, its the same food everyday with no changes to any items The breakfast staff receiving guest, Vina was great. She has a great demeanour, pleasantness a real winner

The walkway or route to the breakfast area, is confusing so say the least. there are many obstacles, sofas from the lounge, tight squeeze to get to the breakfast area and no specific pathway going to the breakfast area directly. No wine, beer or liquor us served in the lounge. we are sent to another shop located outside the lounge. If you are offering internation hotel services and you know that foreign guest will order beer, liquor or wine, the least you can do is get qualified hotel staff to learn to orders, and have them retrieve the drinsk from the shop and offer it to the guest. Don't make it the customers problem.

Location was amazing but cleanliness of property is below the standards

Cleanliness of room and toilet