Food was excellent and welcoming. Only difficulty was knowing how to get there. It was not clear nor was it clear how close the ice festival/sculpture was to the facility. Suprisingly close to ice sculptures and surprisingly seamless transportation to and from facility. However, it was not clear they had transportation to facility and it was diff to figure it out.

Not enough information how to get to hotel.

Good environment Friendly and helpful staffs Easy check in and out Nice welcoming fruit platter

the private Onsen water temperature couldn’t be adjusted easily and thus a bit too hot in summer times

Cleanliness

The staff at the concierge was not very helpful when I was packing my boxes with strings and ropes. They did not even helped and I had to do it all by myself. Not a very good training by the Hotel Management. Other than this Calling from room to Concierge was always no one to answer or support !

Best and most relaxing place i've ever stayed in Japan. Outstanding food and interesting activities for interested people. Amazing view from the room.

Nothing

Impeccable staying experience, the building design is beautiful. Would even be better if it’s by lakeside. Nevertheless the balcony provides a beautiful view over the lake. And the private onsen is superb

superb