Holiday Inn Express & Suites - Columbia City by IHG

The breakfast was ok. The eggs changed every other day. Fairly decent selection of food.

Bathroom floor was sticky and the fan didn't work. The in room safe was locked from a prior guest and front desk couldn't open it. They did mention a manager, but there was no follow up. Couch in our suite was dirty.

The TV did not work

Service, and breakfast

The pool looked like it needed clean, my kids and I went to swim and decided not to. So much debris in the pool floor

Breakfast was great. Bed and pillows were very comfortable. Hotel was reasonably quiet and the AC very quick to react to temperature setting changes. The front desk staff were very helpful and friendly and responded to any requests or questions. The fitness centre had the basics in good working order. Many TV channels via Direct TV and the WiFi worked well and seemed fast.

On the surface the hotel looked clean. But a closer inspection reveals a serious lack of attention to details. For example: my room was not thoroughly vacuumed, the hand soap container was empty, the tub did not have soap (but did have 2 shampoos and 1 conditioner) the hand sanitizer was empty in the fitness centre nor were there supplies to clean the equipment after use, the toilet in the restroom near the fitness centre had a ring around the water level. The stairway was not vacuumed for the 3 days I was there. Overall, I feel that the cleaners rush, do not pay attention to details, and there is no oversight. All which is something that I would expect from a Holiday Inn.