Hilton Goa Resort Candolim

The staff were very nice

Room maintenance

Beautiful stay and sunset.

They created too much chaos for packing breakfast that was included in our package. They offered to pack 3 items but we asked just for 1 with sufficient quantity but their staff was confused and did not confirm till last minute. Our breakfast was included but still we said to add to ala carte and add to bill even then they were confused on what to do about the item we ordered. Restaurant staff needs more professionalism else hotel staff was great.

Staff and service

Far from beach

1. Lift did not work for 2 days and our room was in the 5th floor. 2. After every room cleaning service, some or the other item would not be replaced like floormat or bathrobe or towels, we had to call and ask for them again. 3. The mini fridge did not work for the 1st two days and when asked for ice bucket, it was not provided and the fridge was replaced only on the 3rd day. 4. In the breakfast area, the items which we orderd, like dosa, took forever to come, a couple of days, they did not even serve the ordered items. 5. The hot and cold water knob inside the bathroom did not function properly, it was turning 360 degrees and we had to take some time everytime to set it properly. 6. The kettle in the room smelled horribly bad.