This is our second but last stay here. The communication is very bad. I asked questions before we arrive to make sure that we booked the exact same unit because they have more units in the same building and some other review said their unit was mixed up. No reply. They only start to communicate with you for standard checkin/checkout instructions as you get closer, and chase you down for your personal info. If you expect communication regarding what you need, you will be disappointed. After we check out, I received a complain from them about not able to clean stains off sheets and therefore charged my card for over a hundred dollar due to the stains. I tried to contact them and discuss. No response at all. They operate like a corporation with zero customer service. I think that I deserve better next time.

I'm in Chicago for work on a regular basis and usually stay at a mid level Hilton or Marriot property. This time I decided to extend my work trip through the weekend so my gf could join for a "Christmas in the City" weekend, and booked this condo instead of the usual cookie cutter hotel. I'm so glad I did so. The condo was perfectly sized/accessorized for us, the dining/shopping/entertainment options within walking distance are endless, super helpful and friendly door staff, clear communications/expectations from the owners, nice gym/amenities on the 9th floor. And walkable to anywhere I needed to go for work (central Loop and Fulton Market). And OMG the views and the balconey! The condo itself is not flashy or super lux, but the views of the lake and skyline made us feel like we were living the high life (literally and figuratively). Especially the pre-dawn view of the eastern horizon well before sun-up - truly priceless. So 5 stars all around - I will definitely look at this property (and the others owned by James and Jeri-Lou) for future visits.

We always have a fantastic time staying here. Owners are fantastic and the place is beautiful and wonderfully appointed. Location could not be better.

We loved this apartment. The location was perfect and near everything. Building staff was kind and secure. 9th floor gym was excellent. Communication with owners was very good. Detailed instructions. Loved the large balcony and fireplace in our penthouse. Well done!!

Honestly, this place was great! The pictures dont do it justice. The place was immaculately clean, which is one thing you can never be sure of. I would recommend this place to anyone and will likely be staying again in the future. The hosts were very informative, and had plenty of communication from start to finish. I'm sure they are very responsive, but I never needed anything because they have every detail covered. I never once needed to get in touch with them. I would recommend this place to anyone and will likely be staying again in the future.

Great location and fabulous views from the extremely large deck. Well stocked kitchen had everything that we needed, plus the Jewel was just steps away from our front door. Will definitely stay again if we return to Chicago. Highly recommend!

Really nice place. Loved our stay there. We learned that wife is a little afraid of heights, but all good!

The Penthouse is in the perfect location with just amazing views of the city. We've never stayed at a place that was so well stocked with everything we needed. If it wasn't there (it probably was) there is a very nice market next door. The check in and out process as well as communication with the owner was flawless. In addition, the door staff was very helpful, answering any question we had. We just can't say enough good things about this property and the amazing 5 nights we spent here. Book it, you'll be happy you did!