Excellent stay

Lovel room

Expensive restaurant - but good

- Great, spacious room with awesome view to the harbour. - Very clean - Very modern - Neightbours, corridor and the entire milieu was very quiet and peaceful

- We've arrived a bit late, 30 minutes before the reception closed (closes at 20:00). Reception couldn't provide extra blankets at 19:50 because the crew went home already. I had to rush to the nearest town to buy few sandwiches for the family, because the hotel has no vending machines or anything like that. I know it's our fault, but I was hoping for a vending machine at the hotel, but unfortunately, there were none available. Moreover, I think a request to an additional blanket at 19:50 is not something crazy like making wishes at 02:15AM. - I don't like this "open bathroom" trend in hotels :/ But it's my thing.

The hotel does not have balconies and the room is not clean, for the price we paid

Nice place, people were correct

Great stay with amazing facilities, perfect for our short stay in the area.

we have been few time, always wonderful experience, the team are really nice and I have to say that the team in the restaurant just amazing.

I would like to commend your breakfast offerings, which were of good quality. The restaurant facilities were also good and met my expectations. Additionally, I appreciated the small but well-equipped spa, which had a sauna, infrared heat, salt room, and steam room. It was lovely and added to the overall enjoyment of my stay. Lastly, I was pleased with the spaciousness of my room and the beautiful bathroom. Both were well-appointed and made for a comfortable stay.

The room lacked a telephone, which I found to be a bit inconvenient. Additionally, I was unable to watch TV from the comfort of my bed. I also had the opportunity to try the sports massage service, while I appreciate the effort of the staff to provide a quality service I believe there is room for improvement.

beautiful big rooms , beautiful location, great restaurant.

unfortunately the wifi is not working well. that’s down point and it’s too bad they don’t do something about it.

Cleanliness

Total absence of service: - No minibar (fridge is empty) - Need to make a booking for your breakfast next morning believe it or not, otherwise there is simply not breakfast (but they won’t tell you at check in ) - No room service (personnel even encourages you to order a pizza to be delivered to your room!) - No personnel to help you after 6:30 pm (even reception is closed) It was really a ghost hotel: Barely any personnel and clients.

Amazing property in unique location has big potential when managed with more eye for detail. Comfortable beds, gorgeous views from the suite, ample parking, tasty breakfast. Early checkin was provided. Granted access to the spa 3 hours before checkin time, and 3 hours after checkout time - which was generous.

The 11:00AM checkout policy is strictly upheld - considering this is a spa hotel and at a time when the hotel was seemingly empty - quite disappointing. Late checkout comes at a hourly fee, and is managed like a revenue-earning model rather than an extra perk in terms of customer service. In that sense, I believe hotel management is confused; it appears to be running at 3-4 star hotel in a 5 star property. Complementary water bottles are missing in room (which you would expect). Room telephones are missing and seems to be done on purpose to avoid ‘annoying’ requests from guests (towels / soaps / checkout times ?). Swimming pool was too cold to be used; however this probably relates to the energy crisis. Steam bath and Sauna worked properly. One minor issue is that staff in the restaurant was quite rude; they got upset for using the wrong cups under the coffee machine.

all great

advertised price on booking.com was 53 euro. in the small print they add 71 euro service charge. disgusting fraudulent dishonest. I’m appalled that booking.con allow this

Perfect place to recharge!

Staff could be more friendly. Almost everyone from the reception and restaurant didn’t seem happy at all😅 Cold water in the swimming pool.

The hotel, our superior suite we where in and surroundings were great. Spacious and clean. Check in went smooth and friendly staff . The breakfast is very well taken care off, a lot of choice. We enjoyed the wellness but we were alone, a bit small if more people are in the wellness and no real seating or relax area.

The dinner in the restaurant could have been better, the food was ok but service a bit less, they forgot the wine, then a wrong wine and to pay extra for some bread with a 2 person 50 euro pp seafood platter that does not include any side order (fries, bread or so) is a bit much.

The staff was very kind. especially in the restaurant. The dinner and the breakfast were good.

- the beds are AWFUL. The thinn topper moves around and my husband slept most of the night on the mattress itself because the sheets are not fitted. honestly quite disgusting if you think about how many people have slept in the beds. not the fault of the cleaners, the system just doesn’t work. - cleaners only made up bed. Didn’t clean bathroom and didn’t take out used coffee cups. - the wellness area has good facilities but no beds. so guests end up sitting awkwardly in chairs or on the ground at the swimming pool. no soap in the spa to wash hands? Weird. If you book a massage : there is NO area in the Spa for that. massage is done in your room. The cleaners knocked at our door in the middle of the massage. hard to relax. - no conditioner in the room. Never seen that in a 5 star hotel. not even complementary water in the room. - restaurant prices are out of this world. Eating out in the Center of Amsterdam is cheaper. It feels like the hotel management is using the fact that there is not much in the area. - the entire hotel is missing atmosphere. When entering, it feels like you are in the local City Hall. - I cannot recommend the hotel. the management really has to improve a lot to make this 5 star worthy. it’s a bit sad for the employee because they really try their best to make you feel comfortable.

The restaurant food quality is amazing and the staff is very friendly and super helpful. Great room and very good bed.

When entering the room it was very HOT. for a 5* hotel I would expect that they would turn on the airco before new guests arriving.

facility by itself looks really nice! Calm place for a relaxed vacation

it’s a bit complicated with the small baby without standard water heater (not only coffee machine) Room can be cleaner Quite far from the nice beaches