Great rooms for babies and grandparents and enough to do for all.

Overall we had a great stay. We had 7 in a room and it was plenty of space. The view was beautiful and nothing was too far of a walk. Pools were great/clean/big and the ocean is swimmable and absolutely beautiful. They have a convenient store on site that had everything we needed to eat a few meals inside our condo. And while we didn't buy the all inclusive package the food and drinks were reasonably priced. The food was good, and their shrimp tacos at the beach are wonderful! The excursion desk is Thomas Moore and they were about the same price as those on the street so I'd recommend booking your excursions there. We did Xcaret, Chichen Itza and a snorkeling trip. The only downfall was snorkeling. It was amazing snorkeling but the gear was less than desirable and our book driver had a lot of beer while guiding us. But the fish and coral was unbelievable in Puerto Morelos. A few cons to the trip: 1. They don't enforce 'saving chairs' so there were some issues with finding chairs on the beach some days, 2. While I read so many people had great communication with Bill, our experience was not the same. It took me chasing Bill over 5 months to finalize our booking. And after expressing our frustration he told us don't worry he has a huge welcome gift and individual gifts for all of us upon arrival. We arrived and received no such gifts. That was frustrating as why offer? 3. What is not on VRBO that folks should know is that the resort rents Saturday to Saturday and we were there 10 days so after booking we found out we were at risk for moving in the middle of our vacation. We ended up having to move but after our first night only so no big deal. Bill comp'd us for that inconvenience but people should know there is a risk of moving rooms if you don't do a Sat to Sat vacation. 4. This is a timeshare so be prepared to have some pressure to join a meeting to become a member. We would for sure stay there again but wanted to provide full visibility to other renters so they ask the right questions along the way.

Had an amazing time. The customer service is outstanding. There are soooooo many positive things to say (food, location, clean, activities) all amazing.

Review is more about how much I appreciate the work that Bill did on this reservation. The communication was top notch all the way through the process. He arranged a GREAT location for my family and for that I'm grateful. He even gave me a tip for transportation to and from the airport and that was spot on as well. We have stayed at the Royal Sands for many years so the Hacienda was very similar. I would say overall it was more calm and less crowded. All other aspects were very similar.