location and room facilities

room wasn’t clean or ready when checked in bed not prepared. no towels no housekeeping had been in at all

Surpassed all expectations! I never normally write reviews but I needed to share how great this place is! The staff are so welcoming and were really accommodating to all our requests. They were incredibly efficient and we never had to wait to be seen at reception which was very impressive. The rooms are heavenly! One of the comfiest beds I’ve stayed in. The kitchen in the rooms are super useful too. Wonderful morning coffee service that delivers straight to you room was such a treat! Also have to mention how incredible this hotel smells! The scent in the lobby and in the rooms was delightful and really added to the welcoming vibe. These small details are always so lovely and you can tell how this hotel pays attention to the little things like this. This is the third hotel we’ve tried in New Haven and our favourite one by far! We will definitely be back. Thank you to all the staff that made our stay so enjoyable!

very comfortable and nice room

No breakfast service while we were there, but a Starbucks was just 2 blocks away No tv channel guide that we could find

clean new facilities - also the manager and staff were incredible. generous, kind, and patient with me and my children! would highly recommend!

nothing!

Comfortable. Great ambience. Excellent staff. Easily accessible to 95 and 91. Situated in the Yale neighborhood. Great restaurants, shops, attractions and things to do.

Can’t think of anything.

The location was very good, close to everything in the city. Staff are nice and helpful. Room is very clean.

The location and its decor.

Free water

Great location of the hotel, near downtown with a lot of restaurants and places to walk and enjoy. A lot of parkings around if you are traveling by car. Walking distance to some nice city sightseeings, like Yale university or museums around. Check-in process is easy, hotel will block extra 300$ in case of any damage, but promised to release it in 3-5 business days. Elevators are little bit slow - sometimes you need to wait a bit longer, but it's very minor. Also - very interesting complimentary coffee delivery at the morning, when you can select time and get fresh morning coffee. Room is very comfortable and well maintained. Overall - I definitely enjoyed my stay and I will consider reserving it again if I'm in the area.

Only minor things - like slow elevator, nothing major.