room was perfect for our stay. Breakfast was really good.

nothing really

La tranquilidad estupenda

Muy dejado todo

Nicely furnished and clean rooms. Easy to reach from the airport. Early breakfast was available on the day of departure.

The bed is made up from two single mattresses that can easily be pushed apart, so you either have to squeeze on to one or risk falling into the gap. Normally there's some kind of mechanism to lock them together. There was a loud AC unit that ran throughout the night outside of our room. It sounded like a fan wasn't secured properly. We had to store some medicine with the reception and both times we had to pick it up the staff took a while to understand and weren't very friendly in the interaction. The exact location of the medicine should be noted in the guest profile, so you shouldn't need to search multiple freezers for it. The food choice was relatively good, but it lacked quality. If you're vegan most of the side dishes aren't plain, so you're mostly stuck eating fries with whatever sauce is available. It shouldn't be that hard to offer plain rice, potatoes or noodles. The shower struggles to keep the same temperature for more than a minute.

The staff is very hard working and everyone is lovely. The food at the restaurant is very good. They have a variety of dishes/themes. It does get very busy and sometimes you may need to queue but it was not a problem for us. The grounds are fantastic. The hotel is spread out and there are lots of greenery, nice gardens, lovely pathways. There is a huge closed field/park which belongs to the hotel and it was excellent for the kids to run around in the safe environment. There are 2 excellent pools and they are big. The beach is across the road. It was so convenient to go to the beach and return to the hotel to grab a drink or go to the toilet. The alcoholic drinks were excellent. I could not get enough of aperol spritz and pina colada - they were the best. We had a very peaceful stay, no noise at night. Good night time every day enterntainment for adults and kids.

The first room we were given had many flaws: the fridge wasn't working so our baby food/milk went off by the morning, the shower wasn't working properly, wifi was really poor etc. We had a horrible experience so next morning I spoke to the Guest Experience Manager Juan and he moved us to another much better room. He apologised for the incovenience and informed us that the hotel was open just for 10 days after the winter closure when we arrived that's why not all rooms were prepared/checked. Thank you Juan- you saved our holidays and made them fantastic!

Tout

Rien

Idéal en famille !! Rapport qualité prix exceptionnel !!

Horaire de fermeture de la piscine un peu tôt !

Good stay

Bed was very uncomfortable

- Magnifique vue sur la plage juste en face de l’hôtel. - les activités le soir à l’hôtel sont amusantes. - Personnel très sympathique. - beaucoup de variété au petit déjeuner !

- Les chambres sont mal isolés. - Il y avait quelques petites fourmis dans la chambre.

nothing

tv not working safe not working staff came in room unanounced and was caught out? birds in restrante droppings on wood tables ect. breakfast awful . location awfull 30min walk to anything. run down area on the costa

L emplacement, Les repas Les grandes chambres.

Je pense que le adresse devrait etre: C. La toja - terromolineros. A 2 fois, l adresse sur GPS nous a amenée à 5 kms du lieu.

todo muy bien disfrutamos mucho de piscina,comida espectacular

Poco

Trato Recepción

Las instalaciones para niños

Lo lejos que estábamos del restaurante y lo pequeña q era la habitación y el balcón solo cogía la mesa y 2 sillas, no podíamos ni tender

Looking in at it decided to book

The amount of people staying there The amount of flys that would feed on you at the pool

L’emplacement, la propreté et l’hôtel est très beau Mme buffet petit déjeuner formidable

Les oreilles inconfortables Manque d’animation en fin de saison (programme annonce non respecté)

The hotel is very well appointed with 2 pool areas, Mini golf, gym. Directly across from the beach. Bright & airy. The staff were very pleasant.

The noise of the aircraft taking off every few minutes until 1am and then again by 6.30am. No way you could have a siesta the hotel is directly next to the flight path for the very busy airport. Not enough staff manning bar areas of an evening, you had to queue all the time.

Espace près de la piscine dans le parc

Les réceptionnistes qui discutent entre eux alors que des clients attendent. Aucune considération pour les clients. Il faut arrêter de bavarder et servir les clients ! Les serveurs au petit déjeuner qui débarrassent votre assiette alors qu’on n’a pas fini de manger ! Laissez nous petit déjeuner tranquillement ! La chambre demandée au calme : on nous a mis juste au dessus de la réception avec tous les passages des clients et les valises à roulettes - bruit énervant. Proximité aéroport donc un avion toutes les 5 minutes au dessus de l’hôtel. Impossible de se reposer. Personnel qui ne fait pas de remarques aux clients qui fument sur les terrasses alors que c’est interdit.

It was closer to the beach.

Rude staff, i asked for water and I was called stupid for asking water from the bar.

Great pool area, great entertainment, room clean and good space. Kids entertainment great. Staff so lovely and helpful.

all inclusive - get a bit bored after 10 days, kids can´t take f.ex ice-cream to pool. Our room next to the entertainment area and the canteen so bit loud on the morning and at the evenings

every thing

more bar staff in evening

It was lovely

To far out of the centre

Todo o hotel e a simpatia dos funcionários

Le seul bémol c’est avec Booking qui précise sur son sit qu’il rembourse la différence si on voit moins cher ailleurs, j’ai fait la remontée d’informations avec une différence de 35 €, une réponse inadapté m’a été faite j’ai répondu à nouveau et puis plus de nouvelles.

Loved breakfast - lots of choice. Staff were great, very efficient and friendly and helpful, always smiling. Really made a difference to See happy staff.

The pillows were a bit thin for me.

The design of the hotel is attractive, the rooms are clean with separate bathrooms. The breakfast is plentiful, but nothing extra. Torremolinos is beautiful, with lots of attractions and countless beaches. The location of Los Alamos is excellent, you can visit a lot of places from here by train or on foot.

The swimming pool is not suitable for adults and also the evening programs are exclusively for families with small kids. They could have emphasized that the Hotel is primarily recommended for families with small children. We thought the price of the meal, especially the dinner, was excessive.

Location , evening entertainment

Kids club is boring and nothing to do for kids around age 2-4

Swimming pool is excellent. All inclusive really worth it. Perfect for a completely relaxed holiday

The only draw back was with the food at the buffet that was cooked on the grill. Some of the chicken and pork came out severely underdone, completely pink below the surface. Oh and also, reserved a double bed and got two singles which was unfortunate

The garden, scenery at the pool. Evening program.

So unfriendly welcome, disastrous check-in. 30 people in the lobby were waiting for attention, but nobody cared to advise that there is only ONE line for check-in. Instead we waited the wrong line to be ignored at the very end of it by Maria, who preferred to talk to others in line. Then we had to change to another full line and we were not the only ones. Our children suffered and we did too. The check-in took over an hour (!!). Even though some reception staff only stood there and some other activities staff stood around too. Why don’t you guys put a sign for check-in line? In that way we would spare frustration and feeling disrespected.

Great customer service: We were given a room that was pretty run down, without lift, and dirty for some reason. We told reception and they rapidly sent a roomkeeper to clean the room. Still unsatisfied as my mum struggled with the stairs we decided to ask for a better room and reception provided us with a much newer and cleaner option. Lovely staff: Romina, the roomkeer, lovely lady, very helpful. Thanks a lot for all your help!!! Silvia, roomkeeper, You do an amazing job!! Thank you. The people in reception very helpful and also the life guards!!! The entertainment for the kids was amazing, my children love it.

The old part of the hotel needs an upgrade and a lift. We were lucky that a better room was available and my mum didn't need a lift for it as it was ground floor.

Nice hotel for family holidays, great splash pool and slides. Very friendly helpful staff.

Family room could be bigger with better view. Rooms are bit old, and need renovation. Drinks r overpriced in pool bar. Food variety poor, almost same every day.