Honestly, the check-in process to get into the house was a nightmare. Despite messaging the check in person with questions that I had with regard to entry very few of those messages were returned, and none were returned with the code to the door lock. We came in after 5 PM so it was dark, had no access to Internet nor email And the entry code was buried in the series of non-important emails. Given our precarious situation with not having entry into the home the first night, I was very close to renting a hotel room across the street. My daughter was able to get a hold of somebody on the phone about 6 PM and they recited the entry code And we were able to enter the residence. Please make sure your staff answers messages quickly. They also need to prioritize emails where many are sent with ones that are critical such as the listing of the numbers to the entry code to the home.

This was our second time visiting Nopolo. We loved the layout of this unit in particular for our family. The textiles (bedding, towels etc) were high quality and well chosen. There is beautiful custom furniture and lots of handmade artisan dish wear that is so much fun to use. We really appreciated some of the kitchen amenities including the lime squeezer for our margaritas. We did get on the bikes and cruise around the neighborhood. There is a sweet little farmers Market just outside the neighborhood that sells organic veggies eggs, honey some prepared foods, home made tortillas and salsa etc. (Wed and Sat). The bikes were fun for that outing! We would stay in this unit again. Clearly wonderful owners.

Everything was perfect, and when we arrived, we were stunned by how spacious and beautiful the house was! It could not have been more ideal for our family. Working with Casago was fantastic. The team was helpful every step of the way. We look forward to our next visit!

Thank you for the lovely rental! We enjoyed our time in your home as well as in the neighborhood! We will definitely be back!Heather