Demänová Rezort

Wow, the best week ever. We are a couple + girls aged 9, 6, 2. We had an amazing week- the hotel met all expectations. Breakfast and dinner- very nice, completely European, with a wide variety suited for parents and children. There is an additional restaurant, we ate lunch there and it was very delicious. Full of activities for kids, It was really fun!

The location is great. The apartment is spacious and comfortable for a family of four.

The kitchen wasn't equipped for cooking. We didn't have a frying pan (only pots), and we had to ask for one. The hotel doesn't offer basic things like bath robes and umbrellas when it rained (there was only a small amount in the reception). The hall had a sensor that turned the light on inside the bedroom every time someone walked to the bathroom, and it couldn't be turned off. The staff didn't help to solve this, and we ended up covering the detector with band-aid. Most of the facilities in the fun center were close for no reason. The gym (a very tiny one) and the wellness center only open in the afternoon and not in the morning. The resort had lots of potential, and everything looks amazing when you see it online, but in reality, we couldn't take advantage of the majority of the facilities.

The fun zone had enough things for the kids even when it was cold outside. Beautiful place and amazing view of the mountains.

There’s no cleaning during your stay. No clean towels and etc

Having own ski piste was good for us as a very beginner (first timers). Ski slope is quite short and straigth which enables to gain confidence and experience in a very quick time. Instructors were quite friendly & teaching well. Special thanks to ski school instructor Martin. Food was fine & clean.

We stayed 16 Nights. Due to my lack of attention, I booked the room for 2 adults. So my son's booking was missing - we had to pay extra for his stay plus our pet's accommodation costs. During check-in, they asked for additional 1500+ EUR which should be around 1300+ EUR. When I asked the details, the lady on the reception started checking all the details. This was so unprofessional and if I accepted to pay without questions, I would have paid +200 EUR. Our room was assigned for 3 cleaning shifts. Even though informing before arrival and during check in, the lady who's cleaning the room was afraid of my cat and she literally escaped from the room. In the second cleaning period, even though we informed that we were not satisfied with the prior cleaning, it was even worse. They just collected the towels and tidied the beds - thats all. We asked at 8 pm from the reception to do a proper cleaning. Then we were able to have what was supposed to be done in the first two cleanings. Booking was halfboard (dinner + breakfast included). But drinks at dinner were "extra". This is ridiculous and we were not informed either on check-in or while booking. They asked for extra charges for Christmas & New year dinners due to a special program. Christmas was ok, but I didn't receive anything extra for New Year's eve dinner. If I'm wrong about this I can delete it. They had local language music at 8 pm, so we left at 8:20. Unfortunately during skiing, I broke one room keycard but to show that I didn't lose it, I returned the pieces. The lady during checkout asked for 5 EUR for the broken keycard. We spend 16 nights, spent more than 6000 EUR and this 5 EUR keycard cost should have been compensated. She was not so pleasant at communication and considering the spend amount, I didn't even want to argue.