Courtyard by Marriott Toledo West

It was great

Nothing

Clean and convenient off the highways. Amenities were newer and looked very modern. The kitchen cashier was great and friendly! Super cook! Had a pool Nice gym.

1.Pool was cold. 2. Did not get maid service-when we asked the front desk for towels and coffee, she apparently expected a tip?! Said under her breath, “that was cold” as we left. 3. A/C started making noises in the middle of the night. Told morning desk person and they said it would be fixed. Was not. 4. Fire pit on patio did not work nor did any of the staff know how to put it on. 5. Not the hotels fault but the condos in the back get their trash container emptied at 6:30 Wednesday mornings. Rude awakening lol.

Decently Clean, outside of property was really nice. Overall stay was good. Except charged for two nights when only stayed one.

I paid for room through Booking.com and used another card at hotel for incidentals that they said was $20 for just a hold. That card was charged for a nights stay that I already paid. So we were double charged. Now have to go through trying to get that back. Frustrating ! And Check in Hosts needs to smile and be friendlier. Hall carpets could use cleaning.

The staff was super helpful and friendly.

I expected a hotel operated by Marriott to be updated, clean, and cool (temperature). Instead, the carpet was dirty, the room was not entirely clean, and it took about three hours to cool down; the humidity was awful. The rooms are poorly ventilated, too, as we were offered another room that had the same issue. To top it off, the shower dripped all night, and I didn’t get a moment of sleep after driving five hours through storms to get there. We were supposed to have a continental breakfast included. The first morning, a staff member kindly let us into breakfast a few minutes early, as we had to leave before it opened; however, the second morning, we were told the breakfast was reserved for a baseball team, so my kids did not get to eat breakfast there. The staff was helpful and made sure our room was cleaned while we were out, and they did cover the cost of one night. I appreciate that; however, we will not be staying here again. There are better options in the area for comparable prices.