Lovely room and a really nice and helpful young lad had excellent customer service was really grateful for all of his help while I was staying there he was on reception when I arrived at about 6 o’clock in the evening ont the 29/08/2023

The bathroom flooded while I was in the shower and the restaurant was closed

Quite a good,stylish renovation with unusual decor. Didn’t realise the connection with YMCA but very pleased that we were able to help in some way by staying there - an excellent idea. The young staff were all very pleasant and very keen to help so well done all.

Cooked breakfast was a bit pre-cooked but they explained that they’d never been that busy at any one time before … due to concert the previous night.

Within easy reach of everything. Breakfast was delicious.

Breakfast was excellent and great value. Freshly cooked full English breakfast included in price

Central location and bicycle storage. Good breakfast

Convenient for station

Staff manner. Rude or over familiar. Decor tatty. Noisy inside and outside. Breakfast was awful coffee was cheap and tasted vile. Food had strange taste. No secure place for my luggage in checkout.

the staff were brilliant location fantastic towels and bedding of good quality breakfast was lovely room was quiet

paintwork tired toilet seat broken light in bathroom on and off

Very clean friendly very helpful breakfast was lush

Location

Breakfast wasn't the best

A very nice hotel in a great location, perfect for those traveling by train and easily accessible by road, communication with the hotel before arrival was good, and checking in was excellent, with a helpful and knowledgeable receptionist, all the staff were helpful and efficient, The room was nicely decorated with good facilities, and a very comfy bed,

Next to the train station. Breakfast was good.

Cold coffee. Having to look for reception. There is no mini fridge in the room.

First & foremost the staff were very welcoming & cheerful. The breakfast was excellent. WiFi was good (apart from the incident mentioned below).

The stay was marred by a power outage for several hours (until 9pm) on the 6th April. Which prevented use of toilet, shower & internet in addition to electrical items. Fortunately I had just enough charge left on my phone to enable me to descend the stairs which were in total darkness. Maybe the installation of emergency lighting on the stairs might be an idea? The other concern was security. Anyone could enter the property & up the stairs without being seen by staff, as the reception was in a sideroom, away from the entrance. ps My comments are not intended to be negative but are suggestions which will hopefully be helpful.

great location for traveling, fantastic staff

Lovely breakfast, nice big room

Very large room in an excellent historic hotel with great atmosphere. Well-appointed and nicely decorated, and a large en suite bathroom.

A full-length mirror would have been good

Good

The location was perfect for our purpose.

The bar is poorly stocked and had to wait till staff from reception came to open it and serve us then locked up to go back to reception, also no butter with toast in morning, I hate margarine so not happy.

The breakfast was good

The constant fan noise in the bathroom

fabulous concept. community enterprise initiative offering apprenticeships. staff were fantastic - special mentions to Andrew and Lucy.

Nothing !

Breakfast is good but nice to have more selections on the hot food

No other things to do in the hotel. Need more amenities

This is an absolute gem and always stay here when visiting friends in Taunton. The staff are so welcoming and friendly. The Hotel is very central and it's just a few minutes walk into town. The rooms are lovely and clean. We were very lucky to have an upgrade this visit to a Premium room and it was so spacious. If you are visiting Taunton then this is the place to stay.

There isn't anything we didn't like. It was a perfect overnight stay.

Clean and spacious, nicely decorated.

Room was lovely, clean and well appointed. Staff were all polite and friendly. Breakfast was really good too. Natalie and Andrew really looked after me

Location by the station is perfect.. Breakfast options were excellent and 7-10 window is great when on a relaxing break

Nothing.

Fabulous as always. Such a handy place to stay when catching an early train. Delightful hotel, great breakfast