Very helpful doorman

Very basic

The hotel is comfortable and basic at an affordable price. The hotel will meet your needs but you're not ever going to think, "Wow! That was great!" It is basic and adequate.

Breakfast was included with my stay. The breakfast was tasty but popular foods were not replenished for 10 or 15 minutes. If you wanted to eat, you were forced to take a less popular and less tasty option or wait.

It was clean

The reception doesn’t answer the phone, no towels in the bathroom, no bottled water in the room, the coffee machine and the ice making machine was broken, the breakfast has very few options and they run out of food sooner than the schedule they offer.

It was good

Room was not ready,had to wait too long

Comfortable and clean rooms. Breakfast buffet with a good variety of food. A plus compared to other City express hotels is the pool.

it was very modern and had a great locatin with restaurants just infront.

everything needs maintenance, pool needs renovation, towels were very very used even with holes. breakfast wasn’t good. Parking was a bit complicated at night because was full from the restaurants.

close to restaurants

little more clean

Clean

Service is great

Pool

I was flying out of Tapacula the following morning and had a long day of travel with my parents, while in the room I realized I would not be able to sleep in the same area as my father since he snores really loud. I was tired and simply wanted to have a good night sleep. Made my way down to book a different room so I would be able to sleep and EDWARD made my night sleep and issue, lied to me and said he couldn’t help me because it was too late to check in… as he is telling me this a lady walks in with bags trying to check in. This was my first issue that upset me, so I advised him why she was able to check in and he advised me that she had a ate check in so I said this didn’t match his original verbiage. Said he still would not be able to book a room for me so I took to my phone, with in 5 min I was able to book a room. What I don’t appreciate is him telling the security guard in Spanish that I was going to be an issue, what pisses me off the most is that the following morning my dad woke up and thought I took the room key so he made his way down to get a new key.. why did EDWARD have the nerve to speak to my dad so freely and tell him “your son came down last night and made the biggest scene” why would you feel that comfortable to speak to a stranger and make assumptions while you are clocked in. Worst hotel experience and invasion of privacy for EDWARD to do this… when asking him for the managers number he advised me that this info was to not be given out since it was personal information. Based don EDWARD alone I would not suggest this place.

ice maker two months without it