The owner refuses to return the deposit! She lies that we destroyed the hatch in the bathroom, and she apologized when handing over the keys for previous users who destroyed it and that she had to install a plastic one that kept falling on her back! We left the beds made up, the dishes washed and the worktops washed. Let me repeat that we did not vacuum and clean the floor, because the facility additionally charged a cleaning fee - quite a lot, because 30EUR, so I do not understand why he keeps saying that the floors were so dirty! If I had to wash them, what is the cleaning fee ???? And here I report scandalous insulting us, because in the video she sent us now showing this dirty floor, she calls us PIGS! Is this how customers are treated?

Apartment is new.

In booking.com they said, there is a terrace, then they told us, that this was a mistake, there is a patio instead of the terrace. The patio is a joke. (photo), 2 towels for 4 persons. When we asked for more towels, they told us, that you have to stay for at least 7 nights to get more towels. Duvet without linen (photo), no view from the rooms (photo), we had to make our beds ourselves. Owner did not react to our questions, mother of owner was very hostile. On the day we left, they wanted to send the cleaning woman to check, if everything was ok with the apartment. This never happened before, when I booked on booking.com.