The room was clean yet felt old compared to the unit we had last year. The floors seemed dingy like just wiped over not washed really well. The toilet paper holders were covered in dust that was thick and dirty. The space provided us a great place to stay and watch our daughter’s college softball team play at Space Coast.

Everything was just as advertised. Everyone at the resort was very helpful.

Loved the ocean view from our balcony we had lots of space for our family

We were so excited about our 1st Florida vacation. We drove for 21 hrs to get there. The room was supposed to be ready by 4pm, we arrived at 4:05pm. When I went to check in the person at the desk said our room wasn't ready yet but she took my cell number & said she would call when it was. She didn't know when it would be ready, but said we could wait in the lobby(there were no seats-all filled w/people). About 30 min. later she still didn't know but said we could use the pool,(that was not what we had driven all that way to see). We had no place to change into our suits except for the public restroom & were going to have to dig through our suitcases in the car in order to find them. After 15 more minutes, same answer, no one knew anything. I said that we had driven a very long way & didn't want the pool, which we could see anywhere, we wanted the beach & the ocean. She finally offered us a day pass key so we could get out to the ocean & be able to get back in. At 5:45pm I went to the desk & asked again about our room-it still wasn't ready. She asked if we could extend our stay a few days, we couldn't, due to getting back to school/work. She then offered me $40 of Publix gift cards which was ok, but didn't make up for such a long wait. Finally at 6pm, they yelled our name into the lobby to tell us it was ready,I never received a phone call. We were never given a reason as to why the room took so long (we weren't the only ones waiting either, many people were upset & were waiting on theirs too). When we arrived at the room, the toilet was running, and we had to jiggle the handle & work on the chain to fix it. I didn't want to call about it, we just wanted to go to the beach-we had waited long enough. The master bathroom sink ended up not draining after only 2 days. The toilet in the master bathroom(only used by 2 adults), became stopped up after 2 days, had to be plunged a few times.There was hardly any water pressure in the shower, so it took a long time to get the sand/soap off. The staff was very friendly when you saw them around.They would hold the elevator for you and always smiled every time you saw them.The guys that fixed the drain were friendly. When you have to check out at 10am so the room can be cleaned(like it specifically stated many places,including the guarantee sign in the lobby-guaranteed by 4pm), then it should be ready at 4pm as stated. The communcation could have been much better as well.Don't know if we will come back.