The property was well located in a quiet area but less than 10 minutes from Yarmouth. The cottage was clean and cosy, with self-catering facilities well stocked. Comfortable bed and spacious living area. Nice patio.

When we booked it stated “WI-FI in common areas” but when asked they said they didn’t have it and to go to a coffee shop in town. A couple of things were broken when we got there (the remote control wasn’t working and the pedal for the bin), informed the team and were told they would come fix it, but no one did. Stated that toiletries were included but had to buy our own.

Location excellent Size and decor nice

No cafe to eat , no cola at bar.. Cottage could have been a bit cleaner, shower not clean and dirty glasses in cupboard.

very clean ,great location ,friendly staff

Such a shame that the Bed was so rock hard and extremely uncomfortable . No wi -fi in the cottage which is essential to our business so we had to leave after 2 nights having found an available hotel

Location was brilliant, allocated parking, access to small pool. Easy and convenient

We really enjoyed our stay - but might be worth checking the inventory with them prior to travel as a few things weren’t available that were listed eg hairdryer

Location, hot tub.

The shower was blocked completely. As soon as the water started to flow, it did not drain, so the shower was unable to be used. We alerted the staff regarding the issue and they said that they would inspect. However, the next day, there was no improvement, the water overflowed immediately into the bathroom floor. There was no follow up from the staff. This was so obvious, whoever had cleaned the shower prior to our arrival would have known just how blocked the shower drain was. This should have been sorted prior to any guests staying. Cleanliness of accommodation was poor, particularly the floor area that required cleaning on arrival. There were brightly coloured, childrens beads on the floor, that had not been cleaned up. Very disappointing. There was no WiFi in the accommodation and no mobile phone signal, so we were completely cut off. We were unable to plan our days out, until we had left the site and had internet connection. The bungalow was semi detached and not detached as expected. It was very noisy with the 2 families on either side being in such close proximity. You could hear the people speaking the adjacent bungalow and kids screaming and shouting. Prior to arrival, we had asked for a bungalow in a quiet area, but this was not addressed. As one family moved out, another moved in. Even though other parts of the site did appear to be much quieter. This was overpriced for the quality of the accommodation.

Room was ok and probably like the photos when new BUT stains mould spores and a crap hot tub nothing like the pictures

HOT TUB AREA NOT AS ADVERTISED

Everything needed in the cottage and close to amenities.

Beds were very very comfortable that I resorted to sleeping on the sofa which was far more comfortable.

Family friendly. 5 mins walk from the beach. Customer service was great. Toilet and shower didn’t drain properly and we’re fixed within an hour.

No toilet/kitchen roll.

Beautiful accommodation in a wonderful place, ideal base for seeing this wonderful spotless island. The lodge had everything you would need from towels bedding, dishwasher microwave and washing machine. Will definitely return to this great accommodation at The Bay Colwell cannot wait to come back it was spotless.

Cannot fault anything

the hot tub, the area, the accommodation, bathroom, and the dogs were very happy. Enclosed area and privacy with the hot tub. It could have been a little warmer but i think it was set to 38c which was great. We were a short walk from the beach. Cute bag for the dogs, and treats and blanket for them.

no wifi, pool was closed but it did not really impact the stay.

clean and comfortable

It was very modern, very clean and very stylish Loved how they design it. ❤️

There was nothing wrong with this, but there wifi was down on the days we stayed so we couldn't go in the pool. Which was a shame.

beautiful location very quiet very modern

Great location, lodge had everything we needed, staff were friendly, beds were comfortable and hot tub was clean. Out of hours support was very responsive when we needed them too.

Only issue was security light in garden area stayed on for so long and was very sensitive so woke me up a lot at night

beautiful place with friendly staff and well looked after bungalows

Team were true holiday heroes

Not much to do out of season but thats not their fault

Was well equipped clean and great size for the 3 of us, nice little swimming pool and staff friendly and helpful

Stay was really good comfortable clean house parking on site, pool was nice and warm. Staff were lovely and helpful. Fantastic definitely would recommend this cottage

Everything ,+the pool

No WiFi in bungalow

amazing

none

The hot tub and the cottage were very clean

There were no toiletries in the bathroom, which wasnt a major problem as we had fortunately bought some with us, but we would have been quite stuck if we hadnt. The site says that toiletries are included

Hot tub was brilliant. Bungalow and contents generally brilliant. Huge TV very welcome as World Cup was on! Good toilet roll and the tub of useful stuff (inc 2 DW tabs) very useful! Everything was extremely clean (except when we swapped the sofas to get the comfy one in front of the TV - nobody had been under there for a good while!). Shower is really good. Pool was open and looked nice even though we visited in November but didn't use as we'd paid the bit extra for a hot tub - well worth it! Only 2 of us for 3 nights so we didn't need it, but the fridge freezer is HUGE! For a family the narrow DW would only do one meal. There's a really good and very cheap Chinese take-away in walking distance, or the Indian will deliver. All the staff were polite, friendly and helpful at all times. Walk up to the fort, then take the footpath either way for a nice circular walk around the headland via the beaches either side. The Totland beach has a lovely variety of tiny coloured pebbles.

Size of beds has been commented on before but think they've missed the crux of the problem. Bed is big enough as a double but feels smaller as sagging so both roll into the middle a bit. Suggest double beds need bracing short term, then rolling replacement to more sag resisting Kings. Next doors light shines into the hall of #41 and the glass isn't frosted so a curtain on the front door would be good! No light by the hot tub, but we got by leaving the bedroom curtains open. Water marks from some previous leak on the kitchen ceiling could do with painting over. There's only wi-fi in the reception but we had no problems downloading normal stuff from phone data. Only 2 bed-side lights and no toilet roll holder is liveable with but seems a bit weird.