Focus Hotel Premium Kraków

Lovely hotel

Albergo molto accogliente e pulito

Nel complesso nulla

The facilities were great. The bar/ restaurant were very good. The staff were exceptional.

The Bar, sauna and the very helpful staff.

We really liked the hotel at first. The room was big enough and looked nice. Very good breakfast Very nice people Tram station to the center about 500m away, takes about 20 minutes to the main square. Lots of trams available. Railway station in front of the hotel ( train noise not a problem if you have ear plugs)

BED BUGS. Could not believe it. 3rd day i started getting spots on my face, i thought it was an allergy. 4th day another spots. So i looked for insects. Could not find anything under the sheets or on the mattress. Then i got even more itchy spots on all over my hand and arm. This time i looked in the morning with more light: bed bugs were hiding in the creases of the headboard located on the wall, we moved the bed and found 2 dead insects and spots on the headboard. To be fair, the hotel was very apologetic and refunded the cost of the entire stay and found us another hotel, but our vacation was still ruined. And then the stress of thinking you can take bugs with you unknowingly consumed us on the way home. We still have this stress one week later. It took about one week for the beg bug bites to heal - with medicated creams. As a feedback: maybe default cleaning the rooms every 2-3 days would be better, instead of only cleaning on request. The first time i hanged the "clean my room" sign before 10 am and no one cleaned the room, i had to go to the cleaning ladies and tell them i want them to take the trash and change the towels. Of course, there was no other cleaning ( vacuum the carpet or washing the bathroom).