Mercure Convention Center Ancol

Overall, we had a pleasant stay at the Mercure Convention Center Ancol. The room was fine, the bed was very comfortable, and the bathroom was clean. The staff were friendly and helpful. The breakfast was very generous, with a really good variety of food. The location within Ancol is convenient and was perfectly fine for us. One thing that could have been explained more clearly was the complimentary Ancol entrance for hotel guests. Guests can receive two free entrance tickets, but this information was not very obvious before our arrival. The relevant email often ends up in the spam folder, so clearer information before arrival would definitely have been very helpful. Apart from that, we were satisfied with our stay and would consider staying here again.

The only small downside at breakfast was the fruit- or mango-flavoured water, which was not really to our taste. It can also get quite crowded at weekends, especially during breakfast.

Complete experience for the family

Old facilities and require rehabilitation.

Tutto. Posizione, al centro di ancol a pochi passi dai attrazioni e parchi divertimenti. Colazione spettacolare, varia e di ottima qualità. Hotel pieno di servizi, dalla sala giochi (tutto gratuito), possibilità di fare attività sportive, piscina con giochi d'acqua. Volevamo andare ad uno dei parchi nella zona ma siamo stati così bene nell'hotel che non ci siamo mossi da lì.

The hotel is kids friendly the reason I chose it and just in front of fauna-land, easy access by feet. Facilities for kids such as indoor playgrounds, games, sand pit, fish pond, swimming pool. Breakfast is so tasty

Hotel guests were not informed that the ticket of Ancol entrance had to be purchased before. Although I informed them we were going to arrive at midnight. So when we were trying to enter we were refused at Ancol gate.. and available to purchase only online but they only accept payment through Indonesian mobile banking app. Which is tricky for someone who doesn’t live here. At the end I had to beg the security to let us in. I informed matter this upon arrival. The front office at Mercure hotel given us the room with main room light broken, when I called them back they sent me engineer, it was 1am. We were so tired after 30+ hours journey. I was hoping to get the room changed or upgraded straight away. Instead i had to wait engineer to fix so I sent him back. There was no follow up the next day from the hotel. Or nice gesture. Drinking water was not topped up unless you asked And there was the cockroach on the last night of our stay, where we had to sleep that moment. The manager came and ask if we want new room, but compensation will be better at this point.