Spa Hotel Dvoretsa

Fantastic hotel! Food was great! The SPA is great!

A bit expensive! We could stay few more days if the price was reasonable.

It is big and food is good.

Rooms are too small.

We loved everything

We were expecting a free glass of alcohol

- The hotel has a brilliant location at the top of the park, the views are outstanding. Tip - of you want to walk within the park use the gate beside the child’s play area rather than the main set of steps outside reception - The swimming pools and general outdoor area are great with a decent choice for kids / adults or just to relax - The spa centre is good - Our room was clean so well done to the housekeeping staff who do a good job

Generally the standards within the hotel are quite low. I’ll say now this doesn’t really bother me but for a hotel charging €200 a night and claiming to be 5* should be better Some basics that could be immediately improved with minimal cost are: - You only get complimentary water on the first day and it isn’t replaced…. - You are not allowed free water in the restaurant in the evening (!) - The young staff are frequently talking together or looking at their phones - They wear trainers and walk around with shirts untucked - Baby tables not cleaned from the night before??? - Building materials and ladders left on the terrace during dinner - Staff smoking outside reception or within hotel grounds when working - Electrical box left open in the kids play area??? Other areas to improve at a cost - the bathrooms are very dated and more like a 3* hotel - we lost hot water in the room at least twice - Things like lamp shades are straight from 1970 - The pillows are low quality, would advise bringing your own - Adjusting the room temperature made no difference, certainly no air conditioning available