Holiday Inn Cambridge by IHG

The hotel was in a very peaceful location. The room was a reasonable size, very clean and welcoming. Breakfast was excellent. Good selection of continental and cooked. Staff were friendly and helpful.

The bathroom was a little tired but clean.

Really comfortable bed. Quiet location. We had dinner and breakfast - both with plenty of choice and really tasty. Friendly helpful staff

Nothing really

Very comfortable and clean. Wonderful little touches like a welcome wine, heated towel rail in the bathroom, good size TV. Very enjoyable stay.

Location, bar area, parking

Room was dirty, had to be moved. Replacement room was dirty, had ti be moved to a room without the amenities i booked. Explained the situation on check out looking for an aknowledgement. Recieved none. Was told the room i was put in was recently decorated amd she preffered those rooms anyway. Also that the executive rooms are no better and that the name dont mean anything!! Also that the ckeaning staff had changes recently and that they were causing problems (not sure what i was supposed to do about that really). I complained at this attitude and finally was offered some IHG points, which were gratefully recieved. Bearing in mind with F+B Id spent 1k that week with you. I requested a copy of the invoice. Only to be told it was impossible to generate as i ised booking.com. I pointed out that ive stayed with you this way many times before and always recieved an invoice. The lady said shed send it immediatiely. 2 days later i still hadnt recieved it. I contacted them again and recieved an invoice immediately. Shambollic and way below the standards Ive come.to expect as a regular client and an IHG member.