Good corporate hotel with a large pool and leisure facilities. Staff were great and we had a lovely overnight stay. Had a nice meal in the restaurant, a nice choice of food and was good and hot. The leisure part had a lovely pool with 2 saunas & 2 steam rooms but there is lots of lockers but no proper changing rooms, you have to change in the middle of the room. Its easy to get on the motorway from the hotel and the hotel was clean & comfortable.

Nothing it was great.

Clean hotel.

Overpriced compared to other hotels. Level of room amenities should be higher considering the high nightly price.

I liked the swimming and the food from the restaurant.

I didn't like the fact that all of the room facilities that were in the description of the room that I had spent my budget on just weren't there atall. I spoke to the management about this and they told me they had contacted booking.com about this and she urged me to ask for a refund from yourselves because of the false description, as I said it was the reason I spent my budget on that specific room. Can you please contact the establishment to have this and speak to the lady that checked me in, as I am not happy one bit. I feel like I have been fleeced for my money, which was a grant to me from a carer's for carer's and was spent on a room you had falsely described on your app which had a very negative effect on my time there. I would like a refund of the money as it was spent on false information and totally wasted.

Free cookies on arrival

Breakfast was very expensive

Warm, stylish and central for our needs

Bar was a bit pricey

Friendly staff and good room/bar service

Nothing - all fine

Just what required simple and straightforward

I didn't notice a toaster, but might of been one.

Location good for where we wanted to be dinner and breakfast purchased on top of room price worth every penny no complaints

When i complained in the morning about room 212 being back to back with the lift and noisy all night the receptionist could not care less she said we should have got up and came down to reception and we would of been moved im sure this room gets many complaints so why put us in it for a 1 night stay we were shattered in the morning not to mention they expect us to move rooms through night . very disappointed with staffs attitude just got a oh i’m sorry and that was it.

Staff were very friendly and helpful , nice clean rooms , breakfast was amazing

On site restaurant was not value for money over priced and basic food .

Beautiful hotel, quiet area for an industrial estate next to a motorway, lovely polite staff, clean, nice breakfast. BUT ... Come prepared because there are no shops apart from a mile walk in each direction, not a hotel for people without a car or on a budget, the closest bus stop was also a fair walk. Very expensive for food or drink, £3.25 for a can of pepsi !! But with there being no shops close by we were forced to pay ridiculous prices, there is a vending machine which was handy the first day but sadly it was out of order the second. The poolside and shower room floors I noticed were polluted with hairs, granted it's a natural thing and not avoidable but it made it really grubby not to mention the plasters at the poolside, the pool and jacuzzis were VERY crowded, I feel the pool should be for guests only and it would make it more leisurely for the guests as it was not enjoyable because there was to many people. I found the hotel room not to be anything exceptionally different from a hotel at £60 per night. I wouldn't say it was worth all the hype. Sadly I don't feel I would stay here again for this simple fact.

Come prepared because there are no shops apart from a mile walk in each direction, not a hotel for people without a car or on a budget, the closest bus stop was also a fair walk. Very expensive for food or drink, £3.25 for a can of pepsi !! But with there being no shops close by we were forced to pay ridiculous prices, there is a vending machine which was handy the first day but sadly it was out of order the second. The poolside and shower room floors I noticed were polluted with hairs, granted it's a natural thing and not avoidable but it made it really grubby not to mention the plasters at the poolside, the pool and jacuzzis were VERY crowded, I feel the pool should be for guests only and it would make it more leisurely for the guests as it was not enjoyable because there was to many people. I found the hotel room not to be anything exceptionally different from a hotel at £60 per night. I wouldn't say it was worth all the hype. Sadly I don't feel I would stay here again for this simple fact.

Breakfast was great and the leisure facilities are good as well

Very disappointed with the room. There was a buzzing noise from the light switch next to the bed all night. The bed had someone else’s long black hair inside it and the same with the bathroom floor. There was also no AC in the room. The heater on the wall was so old fashioned and took ages to heat the room. There was also not one at reception or check out this morning to complain regarding this. Someone else was partying on this floor as well till around 2am and the gap under the door is very noticeable it’s let’s all the light come into the room at night time too. Not a great stay from us.

Room heating problems

The warm cookie on arrival. The breakfast selection was great. My son loved the pool. Our room wasn’t quite ready when we arrived but we were given a complimentary drink while we waited.

Very friendly and helpful staff, hotel is quiet and leisure facilities were good

Booked a room advertised as having balcony and I paid extra for this reason, but this hotel has locked the balcony doors and they are unusable

The facilities where excellent great swimming pool, hot tubs, steam rooms and sauna. Staff where really friendly and easy to deal with.

They forgot to do the request in the room for our anniversary but they did apologise and brought a bottle of wine to room the room for my partner.

Breakfast ok must say choice not as good as previous visits not fabulous

Was ok

Staff were excellent, Katie on reception was fantastic. Pool was good and room was comfortable.

Location was a bit remote but nothing to do with the hotel.

Love this hotel

Feel that they are really poor with the amount of toilet roll and there was no conditioner in the bottle. Housekeeping always wake you up too early.

The hotel looked beautiful, very clean

The changing rooms at the pool/spa were communal and female or male. I was there alone with my son who had to go in a changing room himself with grown men walking about naked, he was very upset and didn’t know what to do, wasn’t allowed in the female changing room with me, I don’t like my child being in a room alone with strangers never mind naked strangers. For this reason only we would not go back to this hotel. I felt very unsafe having to do this, there should be a family changing for mother and son or father and daughter to use

Nice and spacious

Nothing

Room and lobby was good. Its a good business meeting place

Room clean. Friendly staff

Dinner menu is old and hasnt been changed for at least 18 months, this needs to be sorted

It’s big clean and a friendly atmosphere The staff are really what make the place.

The scotland flags out front are disgrace and need replacing pronto. The spa could do with a really good clean in the saunas. You can see the dirt piled up under the seating Yous also need a need a new coffee machine for the breakfast area. The one you have is out dated not the nicest coffee and never any hot chocolate. Staff were amazing and got us hot chocs from the bar. Just think it would ease the staffs work load getting a new one that works properly.

Staff are so friendly and make you feel welcome and the rooms are clean and have everything you need

Everything from the car parking, the spa and gym facilities and the room was lovely. The staff were very helpful and friendly they made me feel welcome.

Nothing

Staff couldn't have been more helpful and friendly throughout our stay.

The girl on check in was great, explained everything really well. The room was clean. The Spa facilities were amazing as were the staff there. Breakfast was great and the breakfast restaurant staff were also excellent.

I’d booked a king room with a king size bed but were given a king room with two singles. Fine as I was with my daughter but would have complained if I was with my partner. The shower hose was leaking very badly at the top of the hose where it connects to the shower head. The water pressure was low anyway so made it difficult to use. We ended up just using the showers at the Spa which were much better. The evening dining experience was very poor. We waited 20 minutes and we’re not approached by any of the dining staff. The two young girls that were on were busy complaining about their partially deaf Manger? Team leader? And discussing this loudly while setting up tables and doing their best to avoid our eye contact. I eventually approached the bar and ordered drinks, I asked the young guy behind the bar if we can order our food there and he responded with that no, staff will come and take your order. We were another 15 minutes after this until we were approached and our order taken by another member of staff. Worth noting other tables had their orders taken coming in after us already. The food was fine, we finished, 20 minutes later someone arrived to remove our plates and asked if I can just pay for the meal then, she responds that I can and takes the plates away. She come out of the kitchen and walked off and I never seen her again. After 10 minutes I approached the service area where they are inputting meals and was eventually able to pay. Really poor overall. It was not busy, there were a handful of tables. When I handed my keycards back in the morning I was not asked to give feedback on my stay or I’d have told the gentleman what I have written here.

The Spa is really good and spacious, all facilities working well. Had a great massage as well. Steak Pie dinner was good and breakfast was decent as well

Noise from room close by

Decent location, great property with free parking in front of the hotel. Good breakfast and dining options which was slightly overpriced. Overall the rooms were spacious, clean and comfortable. They also provided us with a baby cot.

Food was amazing, breakfast was exceptional. Bed was very comfy and room was spacious, clean and quiet.