We specifically picked it for its close walking proximity to the hospital and walking distance to Wollongong Central also. The room was so spacious and comfortable and had everything we needed for a two night stay. The washing machine and dryer came in handy also.

If I had to be picky, the carpets could do with a shampoo, but overall was still clean.

Apartment was spacious & generous size.

Needs a little TLC. Paint job to freshen it up as looks outdated & worn. Windows were filthy. They need a good clean.

Great location with very spacious rooms. Bed was very comfortable and the foyer always immaculate with helpful staff

The room wasn’t as clean as it could be. Dust on power points and in behind tv and other less obvious places. The door lock was also faulty, resulting in us being locked out of our room for 45 min while is got fixed.

Staff were amazing 100\10 for customer service with beautiful rooms.

The main TV didn’t work on Apps (kept shutting down), there was a very weird smell in the bathroom, possibly drain smell, and definitely not enough towels.

location was great, rooms were nice.

nothing

Apartment rooms were reasonable size. Beds were comfortable, location ok.

There was a definite lack of attention given to small details. 1. No internet during our 5 day stay; lock on balcony fly screen broken door couldn’t be opened ; first 3 days we had no hand towels; then we had hand towels and no face washers; there was no way of telling which dial on the stove top related to which plate and no indication as to what the temperature; no grab rail on shower over bath - a safety issue for the elderly; we won’t mention the bedside table with light inside the wardrobe.

it was very convenient to the city centre.

we were there for 2 days & got a room on the lower floor with a verandah that was a brick wall, we would have at least liked a room with glass balcony so we could eat out on the balcony.

perfect location, large room

building is pretty old

Great location and pet friendly. Also very spacious rooms and living area.

2 toilets was good but no spare toilet paper was put on the cupboard and I have to ask reception for a spare toilet roll. The hairdryer was dirty and sticky it needs cleaning. The balcony is not pet friendly as my cavoodle can fit into the gap between the steel bars. There was only one lift which made it slow specially during peak hours.

I was told and charged $80 for pet cleaning fee when we arrived and checked in. I was told this is a standard fee they charge all customers that brings a pet. This $80 pet fee is on top of the $871 I paid for 2 nights accommodation. It was a shock and disappointing that this $80 pet fee was not disclosed when I booked this accommodation online as that would have played a part in my choice of where to stay.

The price

staff were friendly room was clean, bed was comfy

The air conditioner dropped and really didn’t cool the TV area or bedroom. I was unaware there was a fan in the wardrobe. I definitely would have used that and slept better. I suggest telling people that there is a fan available.

Bed was comfortable, room was clean and functional, lovely balcony with sea glimpses.

'Tea & coffee facilities' in the room equated to two teabags (English Breakfast and Chamomile) and 6 sugar packets. We mentioned this to Reception when we checked out and they were very apologetic. Room, although functional, was a bit dated and tired. I felt as though we'd paid a premium rate for a premium product that left me feeling a bit underwhelmed.

Everything is too old , especially bed. My back is painful too uncomfortable. Light too old , dark.

Size of the two bedroom apartment

Dirty, had numerous issues with house keeping. front desk staff DJ and Mikaela were super helpful and got our room sorted, had to change rooms due to the washing machine and dryer not working

The location was great, but overall our experience was disappointing.

Door was missing from one of the bedrooms and one of the bathroom doors didn't close properly. There was also a mix up with communications regarding a possible early check-in. Friends staying in another room didn't have wifi. These friends also had a couple of reasonable requests which were ignored until they were reiterated at check-in. Overall, we felt like the facilities had become rundown (compared with when we last stayed there) and staff were not that interested in helping (to be fair, it did seem like they were short staffed so probably a management problem). Although not terrible, we probably won't be staying there again.