De uitstraling, de klantvriendelijkheid en de ligging

Niks

La Comida en el Restaurant Las tiendas abajo

Que no acepten ninguna de mis tarjetas de fidelidad en cadenas de hoteles.

The food was delicious and the service was beyond exceptional. Everything was clean and well maintained. My room wasn’t super quiet because of its location, but it didn’t really affect me much. I had a great stay.

I couldn’t get the wi-fi to work, but I also didn’t try hard enough because I was out and about enjoying the city.

Friendly staff at the front counter and helpful bellmen. Room was spacious, clean and well-furnished. Huge breakfast buffet spread. Strong internet. Good concierge service.

Lobby bar-restaurant had a poor wine selection and an ill-informed staff in respect of prices and varieties.

the staff

a little outdated

location & food

rooms need a renewal

Excellent location, friendly and helpful staff. I was nice to be upgraded to the special guest floor. The coffee in the morning was appreciated

I would have liked to have had real milk available for morning coffee on the Fiesta Rewards Floor. Perhaps a little more snack selection.

Location to Paseo de Montejo is fabulous. Close to loads of restaurants, shops, Walmart etc. And still walkable to Centro. Room is spacious and comfy bed. Great sized bathroom and AC works well (a must in this part of the world)

Staff were definitely hit and miss, Fantastically friendly in the concierge and yet in the Club Lounge - the staff were mixed. One staff member was particularly rude. Not only to us but to others there that same night. We ended up talking to some of the other guest who expressed how disappointed they were also in the lack of service in the Club Lounge.

Safe was locked. couldn't use it. reported it but they never came. toilet seat too small for size of WC. A detail that should not occur in a 4 star hotel.

All staff was super attentive and nice, ensuring all needs were met.

We upgraded our room and on check out they told us that we had to pay more because the lady that checked us in made s mistake with the total. Thhhenn, we paid for breakfast with our upgrade and the staff was not helpful in telling us where to get it. We were 8 total, 3 executive rooms, I almost started to feel like they didn't WANT us to get it. No thanks to visiting again.

great location and comfortable beds

very old and not well maintained.

gymfacilities very limited selection of beers in the main bar downstairs

always come back here!! great staff and beautiful hotel!!

nothing!

Everything! It is a BEAUTIFUL hotel. We will always stay here when we visit the wonderful city of MERIDA! Thank you for a marvelous experience

LOVE everything about this hotel and location.

Comfortable room, evening service in the lounge. The manager of the restaurants was very friendly and help us to get vegetarian breakfast.

Included breakfast in the lounge only (not in the main breakfast) and has a very limited choice. Lounge staff was not friendly in the morning. 150 MXN extra if you want plain scramble eggs.

Staff was very welcoming and check-in was smooth and easy; we got earlier that expected and they were able to acomodate us. Beds are very comfortable and room was very clean. Location is good. Would stay here again.

Fiesta Club could use some love - lacking snacks and beverages. We spent some time at the pool (which could use some renovations) and wanted to order some food, but there was a single waiter who said would come back, but never did.

everything staff food location

Love Fiesta Americana!! The staff is outstanding! No one passes us without acknowledging us. It's a great feeling to know they care about each and every guest!!

That I had to leave!!!