Very peaceful

Beautiful

Everything. Great hotel, great staff, great holiday.

The steam room has a dangerous lip on the entrance.

It is the fourth time we stayed at the hotel, and this time we were upgraded to the "Camélia" room, which is one of the deluxe suites that we had been "flirting" with since our first stay. It was simply marvelous. It was spacious and calm. Being a light-sleeper, the lack of outside noise and light from the windows is crucial for a comfortable stay. I take the opportunity to, once again, thank the Terra Nostra team for the special attention and exquisite service, namely: - Providing a 100% plant-based (vegan) breakfast. The breakfast team were truly helpful and kind, we really appreciate and thank them for their work an dedication (make sure to contact them in advance if you require special breakfast requests); - The SPA services. It is the second time we book a SPA service, and hoping for many more to come; - The front desk team, who were very helpful and received us with a warm welcome; - The cleaning team, who kept our room in outstanding conditions; - Being able to use the pools 24/7; - The live music during the evening; - The lovely gardens and the great work developed and maintained by the outside staff. Thank you, once again, for everything; we will be back soon!

There are few little things that can always be improved. I like to mention them so the Hotel can keep up the great work: - The shower kept leaking water to the remaining bathroom floor, even when we reduced the water pressure. My suggestion would be to better isolate the door to keep it from spilling water from the bottom; - The main door to the room has a considerable gap from the floor, which lets in a substantial amount of light and sound from the corridor. Had it been busy season, it would have, most certainly, become a nuisance. My suggestion would be to add a door extension that would minimise external noise and light; - As always, having a bidet in the bathroom would be a huge plus. It is a typical Portuguese item that, unfortunately, is being forgotten in Portuguese hotels and newly-made constructions.

beautiful grounds and excellent restaurant for dinner; friendly and accommodating staff

The breakfast wasn’t particularly good for a nice hotel, especially given the quality of dinner. The coffee seemed to be instant coffee We booked a room with 2 twin beds, but when we arrived it was 2 twin beds pushed together with a single set of sheets. The hotel staff was quick to separate and remake the beds, but the room was then very cramped (it would have been small just for one person and we were two).

Aside of well renown location and historical presence and ambience, we also enjoyed the food and service. The restaurant on dinner service has one of the best staff we ever seen, and the service itself is impeccable, ultra polite and forthcoming. The choice of food was great - we had 4 dinners where, and never been short on new dish or new Azorian wine to try. The room (suite) was moderate in size for a suite, yet well organized and comfortable. The hotel is very generous in giving some presents and small things every day - like sweets twice per day! Tea & espresso facilities. The direct access to the park and ability to be there off the public hours is also very special thing. We also enjoyed billiard table in the bar on the evenings.

The parking is small, restricted to guests only, still a bit crampy (the city center overall is very packed and tight on parking - while a little further, next to Octant hotel, there plenty of free park spaces). The breakfast could have more variety or buffet, otherwise you have to stick to the daily offering plus some general bread/cheese/etc (albeit the bread was very nice!). The lunch is a tricky, as you have to use the bar + outdoor area, with a lot of Park guests coming in as well. Here, while appreciate the priority treatment for hotel guests and nice cocktails, I was shocked by the fact that people are still allowed to smoke right at the table in the cafeteria.

Hotel guests may visit the amazing park and the pools anytime outside the official working ours. Fantastic breakfast and comfortable rooms. Helpful and kind staff.

We booked two different rooms to our five-member family with three children and the hotel did not.warn us after the booking that the two rooms were in different buildings.

Everything was great!

A bit pricy

This place is truly a gem, from lush, epic gardens and hot springs to the wonderful breakfast included in the stay. Not to mention, this Sanctuary feels removed from the world but is only a 25 minute walk from the lake and very centrally located in Furnas. Excellent service from thr staff, I can't wait to return.

Everything was perfect although installing another door at the end of the shower would be good to prevent water spillage and appointing rooms with hairdryers would also be welcomed. 0 real complaints.

We loved being able to use the garden in the evening, and use the thermal pools. Such a unique feature!

the beds could have been softer

The free entrance to the park and termal lake The art deco style

Rooms with no view,no sunbeds,no exterior swimmingpool,poor indoor pool the water temperature cold, restaurant menu,

Everything, very recommended

Nothing

The breakfast was an excellent spread served by experienced and considerate staff. We have a 3-year-old and they patiently took our requests as our son prefers food served separately.

The Wi-Fi connection in our bedroom (301) was really poor. I think this is badly in need of improvement. Also the main restaurant was booked even before we arrived at the hotel. Ofcourse we enjoyed the food at the cafe but I thought hotel guests would be given a preference. Other than that, we had an excellent stay, staff are polite, friendly and welcoming.

the evening was lovely with music at the bar and hot springs to yourself

the day time is like a zoo as they open it up to public

Access to the pools and gardens was wonderful. the property is located in a convenient location. it was a bit expensive for the service but overall a great experience.

Paying for additional robes/towels. overall cost.