view and parking

Spa out of order when that what we wanted. Poor result

Clean, ample parking, comfortable

Location, on a busy main road. A little bit too far from centre to comfortably walk into town each night to eat. Nothing else locally to walk to.

Accommodation is located in the city and well maintained

We couldn't come on the said date due to flight cancelation and it wasn't considered for refund. We have checked if there is any option but it was not answered properly. Promised spa service was also broken for the full week and we couldn't use it

I felt comfortable and well looked after. I stayed in the Alpine studio although there weren't many views we still enjoyed the room and how homey it felt. Favorite part was probably the shower and bath.

The beds

The place is outdated and things were broken. I feel you'd get better value for money in a hostel. Be careful with the shower, you turn it on and the hose squirts up and looses control

convenient location and not too busy around it

No handicap accessible rooms. I was with a family member who walked with the aid of a walking stick. In order to get into our room we had to park in the garage, get our bags and then walk up stairs that was the equivalent of 2 regular staircases and then walk up another flight of stairs. No regular TV. My elderly family member was not able to shower because the bath tub had a very high side that she was not able to climb over.

Great view, well appointed.

Easter weekend, staff non responsive to us about heating issue. If they checked never told us. Spa does not have parking if you are in far building, seriously??? Walk to downtown would be a challenge unless you are an experiencedbackpacker!!

it was clean and close to town

We were in a tiny room that doesn’t at all look like any of the pictures. decent coffee and tea with the ‘breakfast’ would have been nice

I like the location and car parking

The bed wasn't comfy, not a cutlery provider and not enough butter and jam for breakfast, the carpet was quite dirty and it was a struggle to shut the door because the carpet and also blind didn't close properly on the bottom side.

Was a great place to stay for the night before taking off to Sydney the next day. Relaxing and clean. Thank you!

my review is based on an alpine room which wasn’t very good. the following night we stayed in a Lakeview room which was great - I’ll review that separately

no real reception area, and it was closed when we got there at 9.30pm despite advertising a 10pm closing time. the bed had a hard plastic lump under the mattress protector that was very uncomfortable and kept me awake. I think it may have been the plug of a power cord. the “bath” was clearly designed by someone who didn’t take baths. it was useless as a bath and just made it difficult to get into the shower the room was really small the bathroom sink didn’t drain properly

Room was clean.

I am giving a bad review simply because the accommodation was misleadingly advertised as 5 star which it isn't. The Alpine room was very tiny, dark, and noisy - could basically hear what the neighbours next door were doing. The room was not suitable for 2 people with luggage! We had barely space opening our suitcases and needed to leave all our belongings on the floor because there was just not enough space. Furniture such as bedside table, desk, chair etc. all looked very used with scratches and marks. Tiles in the bathroom cracked, toilet brush holder rusty etc. On top of that, we had no view. The only window was point in the direction of where other patrons where walking past to their rooms, so we needed to keep the shutters closed at all times. There was also no gym on-site, and a single Jacuzzi for the entire accommodation block! Also when we wanted to speak to a manager about our concerns the reception wasn't very helpful and said there was no one onsite. In the end I was given a $400 refund, however I still find even with the refund the room was still heavily overpriced.

The staff were friendly and helpful, bed was comfortable and the location was good.

No hairdryer in the room. When we got one from reception, it did not work and sounded like it was going to blow up. We found the ironing board in the entrance, but again, no iron. Reception was able to provide us with one. We also had to ask for a couple of clothes hangers. These are standard in most motels and were listed as being in the room but were not. The kettle was also faulty and could not reach the boil. Also, while the room was clean, the glasses, cups, and plates were not. Plates had a layer of dust. Nearly every plate was chipped, and one even came with a complimentary pubic hair! At $712 for two nights, I expected much better.

we have stayed before & was just the same as post Covid lockdowns

there was only 1 coffee sachet for 2 of us, so drunk tea & these weren’t replenished which was disappointing for the money paid for 2 nights stay

We liked the ensuites, comfy beds, chrome cast & dishwasher. The location was good. We enjoyed the fresh fruit & yoghurt for breakfast. The apartment was clean & the staff were friendly.

There was only enough percolated coffee for one drink. They're were four of us and we stayed for 2 nights. There was no milk & the museli needed to be topped up for the second day of our stay. The drive needs to be sealed.

Staff were friendly and helpful.

Conwebs on outside, unemptied cigarette pot on porch, unsealed steep driveway, very steep hill walk back from town.

The house was okay but if it had the view promised, I would have been happier.

The view.. you see just the road and if you stand by the window and try seeing some lake around, you might just find it. But else, save yourself and book somewhere else which has better views for similar rates.

Great location, clean and tidy

Not at all worth the price for 3 nights , so small, lack of lighting and we couldn't get tv going, would not go back

Not much

Too close to Queenstown. Room too small. Carparking annoying. People using the laundry outside our room at 11pm! Get a Kiwi receptionist.