Holiday World Polynesia, Affiliated by Meliá

Very clean, the shuttle bus was great and loved the beach club

Check in - took over an hour and was total chaos, hot with only 2 staff checking in large groups Room wasn’t ready after check in at 2 o’clock so more stress waiting for it Air conditioning in the room, couldn’t find the remote control so was always cold and noisy Had to wear another blue wristband to show booked with booking.com but it made ABSOLUTELY no difference with anything, in fact a few staff asked why we were wearing it?? No need for it at all

Beautiful hotel interior, nice beach club with plenty swimming pools, pleasant stuff, good evening entertainment.

Dated rooms, ants on floor, limited choice of beverages, housekeeping service not great.

The room was large enough, staff nice, room clean and tidy.

Wish there was a lounge and some comfortable chairs. For four people the lounge was made up for two people to sleep so no comfortable chairs to sit on,

The room was spacious and clean, nice amenities Good hours for food. Treatments were nice but no relaxation room after and had to pay extra for the facilities. Beautiful views outside

Very little choice for the food, mediocre. Also the music in the main buffet was the same everyday at every meal, don't get me started on the type of it- very eerie, gave the impression of the Phantom Hotel. No atmosphere, felt like the only guest. Some of the corridors are very dark and cold. No entrainment. If you seen any staff at all, they were busy talking to each other. Reception always empty, they are hiding in a different room. The fish were sick with ick. Not very well taken care of. The waterfall when on at full blast made it impossible to sit in the massage chair due to the echo and the loudness. Same with the game room, the machines were playing the music so loud and the background music was playing even louder meshing all of the sounds together, after 30min you could only get a headache. I had really high hopes for the hotel and didn't mind paying extra knowing I will have a nice time but I was really disappointed. During the check-in nobody told us where to go, what times are the meals, what is there to do. I would definitely not recommend this hotel, there are many others which are better even during the off season and also cheaper.