La calidez de la atención del personal especialmente en el desayuno y en la casa de la Casa .

Pedimos una habitación en altura y con vista al mar, pero nos dieron una habitación en el piso dos y con un árbol que tapaba la vista. Llegamos a la habitación y el televisor no funcionaba y la Radio tenía el enchufe roto pedimos que la fueran arreglar y sólo arreglaron el televisor y no la Radio. la cafetera no pudimos enchufarla en el enchufe y tuvimos que usar el enchufe del velador. La ventana tenía la goma rota y colgaba. Avisé que iba para celebrar mi cumpleaños número 60 pero nunca tuvieron la delicadeza de dejar al menos un chocolate o alguna otra atención. No había jabón líquido en el dispensador de la ducha. en general se ve que no han invertido mucho en Mantencion del Hotel. Se ve que no toman en cuenta las solicitudes de Los clientes si más bien dan lo que tienen.

Location, facilities and the best “private” beach ever , The Vidigal beach :)

The pool was too warm (temperature)

O hotel tem uma piscina enorme (verdadeiramente aquecida) e uma piscina infantil também bem grande, um pouco mais no fundo. Gostei de quando devolvemos a toalha de piscina/praia, recebermos outra toalha para subir para quarto, seca. A praia tem cadeira e guarda sol do hotel. O quarto família tem microondas e tem um bom tamanho. Achei bacana o hotel disponibilizar transfer de hora em hora para locais estratégicos no Leblon, inclusive para shopping. Os funcionários do concierge são extremamente educados

Achei o hotel com uma estrutura antiga, apesar de bem conservado. As janelas dos quartos são antigas e não tem trava de segurança para crianças. Estava bem quente no Rio e achei que o ar condicionado no lobby e no quarto deixaram a desejar. Fiquei no quarto família num andar bem alto, então não tive problemas com barulho (motos e ambulâncias bem ao fundo), mas imagino que em andares mais baixos isto deve ser um problema. O sofá cama é de abrir e é desconfortável. Como fica na Avenida Niemeyer, não dá para faze rnada a pé e dependendo do horário pode ser difícil conseguir uber. Os preços de comida e bebida no hotel são "dolarizados"e bem caros. Só fui no restaurante Bene e bem comida de hotel (caro e mediana). Um restaurante italiano com pouquíssimos pratos de massa. Pelo preço da diária, esperava mais do hotel

Amazing location on a beach just past Ipanema. Friendly and helpful staff. Good choice of restaurants with good food. Tennis courts overlooking the sea!

Had to ask for my room to be cleaned a few times. The pool area and rooms could use some renovation.

👍Excelente. acolhida .como meu marido tem dificuldade de caminhar apesar de usar andador, ficamos perto do elevador e todos ..sem exceção manifestaram de forma extremamente gentil para auxiliá-lo.Da recepção á piscina , no café ..tudo perfeito

O ar condicionado no café da manha estava muito frio..sei que era necessário..como explicaram mas no gerla atendimento perfeito

A piscina era quentinha e enorme, tinha espaço para todos, o quarto tinha uma ótima vista, espaçoso e com banheira, amei! Infelizmente não consegui usufruir da praia porque choveu no dia, café da manhã impecável!

Nada

La gente

Aire acondiconado muy viejo pase mucho calor. Las habitaciones que dan a la "montaña" favelas es increible como se escucha todo lo que pasa en la calle autos bocinas motos etc. No se puede descansar. La comida muy mala. 1.30hrs esperamos en el restaurant italiano y la comida muy mala.

Desayuno exquisito, gente muy atenta y agradable La playa privada y los servicios Chaise longs alrededor pal eras y servicios de comida

TUVIMOS UN GRAVE PROBLEMA CON EL BAÑO DURANTE LOS 4 DIAS ! EL WC NO BAJABA, SE RECLAMÓ PERO NO SE SOLUCIONÓ. ESO NOS TRSJO FRUSTRACION Y DESILUSIÓN. TUVIMOS QUE OCUPAR BAÑOS PUBLICOS DEL HOTEL.

Todo

El olor a humedad en los pasillos y lo ruidoso del aire acondicionado

De nada

Hotel precisa urgente de manutenção nos quartos: banheiro antigo, com banheira e cortina de pano!! A pia fica vazando água, lá se paga o respirar: é taxa de tudo, um completo absurdo. O café custa 115, mais 10%! Sendo que vc q se serve! A água do frigobar custa 10,00, mais 10%, sendo q vc q vai ao frigobar se servir! Qual a justificativa?? Restaurante cheio de moscas, piscina precisando urgente de repaginação!O sanitário deu problema no 1º uso, o encanador logo compareceu e resolveu, porém a governança não deu seguimento a limpeza, ficando a sujeira lá p o dia seguinte!

Location (not your typical Rio hotel on Copacabana/Ipanema), this hotel is literally on a very nice small beach (not private, but easily accessible and safe), great breakfast with lots of options, comfortable room with great sea view. Very helpful concierge desk. Bikes available for a stroll over Leblon/Ipanema beaches. Good restaurants on the resort.

Pool area is clearly dated, broken chairs here and there. Pool bar/food not the best. All other restaurants in the hotel were great!

Café da manhã muito bom! Localização excepcional, praia praticamente privativa, muito bonita. É possível ir a pé pela orla Leblon, Ipanema, Copacabana.... Piscinas quentes e confortáveis... sem muito agito

Quartos estilos antigos, principalmente o banheiro (muito pequeno e as cortinas no box molham todo o chão). As bicicletas poderiam ter cadeirinha para crianças. Preço é para os gringos!

Vista inexplicável

Hotel caro soemnte hospedagem e café....preço de resort all inclusive

Vista

Cama, chuveiro, carpete

Adoro as instalações do Sheraton. Tudo feito para deixar o hospede a vontade. Assim me sinto, quando estou aí. Viajei sozinha depois do falecimento da minha mãe, me senti acolhida, segura e tranquila. Muito bom tudo.

Me hospedei em um apto com duas camas de casal e preferia ter a opção de uma apenas, porém maior, e só soube depois que eu estava instalada. Mas isto é apenas uma observação , nada que atrapalhe o dito acima.

Da tranquilidade e da proximidade com o mar

não me lembro,

The breakfast choices were very good. The location with direct access to the beach.

The daily cleaning of our room was hit and miss, and not always cleaned well. The bedding was only changed after I stripped it myself. The bedding was also stained.

Muy completo el desayuno, excelente la playa casi privada, las piletas son muy buenas podes estar horas porque el agua esta cálida, el gimnasio y el sauna esta perfecto, la variedad de bares es interesante, el personal es extremadamente amable, y el servicio de concierge de lo mejor que he visto, el empleado Gabriel siempre sonríendo y con buena predisposición, nos consiguieron buenas excursiones, hasta te pedían el delivery de cosas que necesitabas de fuera del hotel, un Sheraton muy completo, espero volver pronto

Very comfortable, staff very helpful, clean, location also good. great view

not all the charges were clearly explained during check in there was a daily extra charge of 50 reais to use the resort(pool) , for instance . why it is not part of the accommodation price if it is not optional?

Everything was very nice

Excelente desayuno, pileta climatizada, acceso a la playa (sin calle de por medio único en Rio), variedad de resto dentro del hotel, y sobre todo amabilidad del personal

Nada q reprochar, por decir algo la habitación no tenía bañera (solo ducha). El edificio tiene sus años pero está muy bien mantenido.

El hotel está súper bien, la gente que allí trabaja es suuuuper amable y orientada a que la pases muy bien. Las habitaciones superiores tienen acceso a un happy hour a la tarde que tiene bebidas y comida y a un salón con café y bebidas las 24 hs.

El spa está muy desorganizado y si bien todo es súper lindo, el sauna seco nunca tuvo la temperatura adecuada (estaba a 30 grados) y el sauna húmedo era imposible (estaba a casi 60). Lo mencione varias veces pero no lo cambiaron. Casi nunca había bebida, en las duchas donde había dispenser de shampoo o jabón estaban vacíos… suena muy snob pero eran cuestiones sencillas de mantener ok.

We had a few very irritating problems during our stay because a) the location, b) the staff’s poor communication with us and each other (not due to language - we are native Brazilians), and c) the hotel cleanliness/maintenance. First of all, we arrived at 11 am. The checkin was 3, so I asked for early checkin and it was not available (which is understandable) … but they didn’t give us our key until 4pm! One hour late… On the first day that we tried the breakfast restaurant (which was our second morning at the hotel) we were told we didn’t have to pay, since we have two rooms on one reservation with breakfast included for everybody. On the next day, we were stopped at the restaurant door by a different host saying the opposite, that only three people were included on our breakfast plan and the rest would have to pay. We were under the impression (reinforced by the girl the previous day) that we were all clear on the included breakfast plan (note that we are now three days into our 6-night stay). However, he couldn’t check with his supervisor because the computer system was down. Here’s the lack of communication - every person we talked to told us a different thing, which was so irritating. If we had been told from the get-go that our plan only included three guests, we could have added the plan or adjusted our breakfast plans. We didn’t have breakfast there anymore, but then, on the last day at check out, they were charging us 345R$ for breakfast (for the one day that we were told it was included). Granted, the guy at the reception dropped the charge, but if I hadn’t paid attention I was about to pay it! It just felt like we were getting scammed. Next, in our room, we had a drip from the bath tub faucet that, when in shower mode, would drip down from the lip of the tub onto the floor, so we had to put towels down to catch it, otherwise our bathroom floor would be flooded!

We had a few very irritating problems during our stay because a) the location, b) the staff’s poor communication with us and each other (not due to language - we are native Brazilians), and c) the hotel cleanliness/maintenance. First of all, we arrived at 11 am. The checkin was 3, so I asked for early checkin and it was not available (which is understandable) … but they didn’t give us our key until 4pm! One hour late… On the first day that we tried the breakfast restaurant (which was our second morning at the hotel) we were told we didn’t have to pay, since we have two rooms on one reservation with breakfast included for everybody. On the next day, we were stopped at the restaurant door by a different host saying the opposite, that only three people were included on our breakfast plan and the rest would have to pay. We were under the impression (reinforced by the girl the previous day) that we were all clear on the included breakfast plan (note that we are now three days into our 6-night stay). However, he couldn’t check with his supervisor because the computer system was down. Here’s the lack of communication - every person we talked to told us a different thing, which was so irritating. If we had been told from the get-go that our plan only included three guests, we could have added the plan or adjusted our breakfast plans. We didn’t have breakfast there anymore, but then, on the last day at check out, they were charging us 345R$ for breakfast (for the one day that we were told it was included). Granted, the guy at the reception dropped the charge, but if I hadn’t paid attention I was about to pay it! It just felt like we were getting scammed. Next, in our room, we had a drip from the bath tub faucet that, when in shower mode, would drip down from the lip of the tub onto the floor, so we had to put towels down to catch it, otherwise our bathroom floor would be flooded!

location

staff not helpful especially at the desk

Views, lots of dining options, bikes!

Pool closed earlier than posted.

Cheating

Cheating.You book one price .But pay double price.

Great location with spectacular views and a beautiful beach. Everything in the hotel worked well, and was child friendly.

Slightly too big to feel cozy, but with no major issues.

Fácilities

Room