East Side Hotel Paris Gare de l'Est a member of Radisson Individuals

The best thing was its location to a restaurant/bar just around the corner - Les Chenapans. The food was great and it was fun watching the Parisians walk by. Most of the staff was friendly and helpful.

Although most of the staff was very good, there was one who was rude and unhelpful. He wasn't there to let us in (you have to buzz to get in) and we waited quite a while after an exhausting day. When he finally got to the door he didn't apologize and acted as if it was no big deal; he had to go to the washroom. Shouldn't there be someone else there to relieve him?

Clean and accessible

The breakfast location

Clean spacious comfy rooms. Great customer service from all staff. Lovely breakfast

Was just a bit hot in the breakfast room and bar area but it was 35 degrees outside

Location, room

Had to ask 4 times for hairdryer (once forgotten, once ignored, once broken, finally at the morning of day 3 I got it, after calling again for it). Very uncessarily, I had to insist at lenght with receptionist lady to receive an invoice, with strong feedback from her re the impossibility to receive one "as per 20 years working in hotel", despite clear instructions to do so. Then instead got it almost instantly when I stopped asking receptionist and instead asked for it via booking.com chat system, whereby the farse of not being able to produce invoice was instantly uncovered and fixed. All in all a general feeling that company culture is "i don't like doing this job and/or dont like serving this client, what is the minimum i can do with the minimum intellectual or physical effort to go by without having problems" ... not exactly what I expected when booking a "radisson branded" hotel.