Ontbijt was formidabel. Echter ik moest wel het volle pond betalen terwijl het volgens booking.com.com inclusief was.

NiksHe

Die Freundlichkeit des Personals, Tolle Bar und ein super Personal, Sehr gute Lage Ruhig und dennoch unfern der Stadt

Für das Geld was doch etwas wenig geboten. Bei einem Preis von über 400 Euro für das Wochenende, erwarte ich doch etwas mehr als alte Zimmer, dreck an der wand, Handtuchhalter der locker war - hab mir generell etwas moderneres vorgestellt

Zimmer top und netter Wellnessbereich

The beautiful terrace and the fantastic inside pool. Very friendly staff!

Location and amazing swimming pool. Very accessible private parking. Breakfast offering for any taste. Friendly staff at the reception desk.

It was cold in the wellness relax area.

Location, secure parking, excellent facilities the Elephant bar overall a very pleasant place. Staff were incredibly friendly, polite and helpful.

Nothing.

really nice location and fantastic staff. Very good breakfast!!

Some renovation ongoing but that is needed.. some touchups are indeed needed yet again did it not disrupt it will only further enhance the stay in the future.

Exceptionally nice staff.

The new room was really great (339). Shower, SPA, breakfast, parking very convenient

Still in renovation and construction. The water on the swimming pool was cold

The hotel was built with a style. Spacious rooms, high ceilings, common areas are very nice too. But apart from the nice building, which starts to be worn out, other services are limited. On positive side rooms were quiet, pillows were comfortably soft. Breakfast was very good.

We had two rooms, both on the first floor and were bit worn out /e.g. the carpet, worn out bed on one side, broken hose in the shower etc./ The spa is sauna and cold swimming pool only. There are no additional services - there is no minibar and there is no room service which I did expect in this type of a hotel.

Thirst of all, there are no sockets for charging near bad and bad isolation between rooms.

We booked this hotel because of the spa. The spa however is an afterthought. The swimming pool is nicely designed but it is cold. There are two sauna's, one of which barely warm. To use the steam bath you need to switch it on first and then wait for 15 minutes to warm up. The lady servicing the spa was nowhere to be found. We had to wait for everything.

This is a really well appointed first class hotel which I would highly recommend

There was nothing I didn't like

Excellent diner service with a great advice for the selection of wine, provided by Federico.

The room was very spacious, the decor wasn't the upgraded room, but still pleasant and very comfortable. The buffet breakfast was splendid, a wonderful range to choose from, and a chef on hand to freshly prepare cooked food. The atmosphere was relaxed, with outdoor and indoor seating. We really took our time and did not feel under pressure to finish up and leave.

It was after the spa staff had left when we went for a swim, and there was no explanation on entering the spa area. Maybe a little notice to the guests on the reception area would be useful. We actually did not know our robes and slippers for the spa were in the wardrobe in our room. We found out they are no longer left on your bed, since covid, rather in a draw inside the wardrobe.

Great breakfast and spa, close to the town centre.

The room was ok, pricing a bit unclear.

The swimming pool

quality of everything

I’m in my seventies with arthritis so usually like to be at dead centre of town. we we were probably a km from the centre. Not however a serious problem.

historic and great staff

coffee machine didn’t work, no water in the room, phone didn’t work and it was very dated in the Classic Room…

the place is magic. the Elefant Bar is gorgeous, the restaurant with it high ceilings and atmosphere just grand. the bathrooms are classy and have large windows with a view on a beautiful park. the beds are super comfortable. personell is very polite. the breakfast is stunning with a life cook preparing anything you like. the selection of cold cuts, cheese. real croissants real Paris style. it’s a grand lady. she could be in London, Paris or Berlin. it’s the gem of Aachen

nope. please keep all as it is but retouch some details

Excellent breakfast. Charming staff everywhere. Best bed.

Wellness centre

Parking price is too high

Breakfast is good and the bed is comfortable. We communicated with each other in advance to reserve a twin bed room, which was also kindly reserved for us.

I pay in US dollars when I settle the bill. There will be a handling charge. I don't know how this commission came about, I called the bank to ask, it was not charged by them. But the hotel says on its website that it will not charge any handling fees. Send a message to the hotel, never reply, being charged arbitrary experience is not good.

the location is great / the hotel is very luxurious and the staff very attentive

There is only one option for breakfast ( in the restaurant for €24 pp) a alternative option for small eaters would have been nice