Mercure Hotel Mannheim am Friedensplatz

the rooms were clean and the check-in was fast

When people were walking in the hallways, you could here them.

Lovely hotel and staff

The management decided now would be a good time to replace the air conditioning during a heatwave of 35 plus degrees haha!

Location for visiting my family was spot on - the man at reception was very helpful in sorting all our issues.

First room the sink plug was stuck which couldn't be repaired at check in so we were given another room. This room we couldn't get into as card entry didn't work. Receptionist also tried and failed. 3rd room given and the smell of smoke was horrendous plus some rotton smell from the fridge. By 11pm we were in a 4th room which was the best of the lot but still no proper coffee facilities (pods missing and no milk). The slamming doors from other rooms was rather loud. On check out day, housekeeping knocked on the door on 3 occasions, just letting themselves in on the 3rd attempt.

We were supposed to have 2 Superior rooms with king sized beds, they assigned us different rooms with queen beds one of which had a toilet flush issue (that was partly solved, still noisy though) and no coffee machine (as advertized). After complaining at the reception and through booking messaging system, they didn't answer us for 2 days and finally after insisting for the 4th time, they provided us with a little refund. Being an hotel chain the expectations were definitely not met. Carpet with random stains in the hallway and inside the room. No refill of napkins.