The spa is FANTASTIC.

the staff was so kind

nothing

Great service and cleanliness. The hotel grand

no

nice location. good staff

every day my credit card was charged to raise the limit during our 4 day stay. This is very poor practice Your guests are not running away !! Several mistakes in charging my credit card which put me into unnecessary stress having to call my bank etc. all this is for extra 2000 euro charges during the stay. I thought swiss new better about hotel management. will not stay any longer !

This hotel used to have the best breakfast in Europe, now its not even close. Bare minimum. Spa is nice, but choose your therapist wisely, rooms are not upgraded . Everything in the hotel in short is like this : lets satisfy the bare minimum for 5 stars hotel. Mediocre food. However the stuff - reception, concierge, bellboys, housekeepers, everyone - really great! Bravo and thank you.

Everything but stuff. I wasn't even allowed to get the points for our stay because I didn't book directly with Kempinski but through Booking.com! Can you believe it? I was shocked. And we are not first time guests, we are coming back to this hotel for 12 years. Kempinski Gold members. Plus the rooms that they gave us first were the oldest worst rooms in the hotel, far from superior or whatever its called, that we booked.

So many things are wrong with this hotel which is definitely not the standard of a 5*. Here's a list of SOME of the bad experiences we had that hopefully will make you stay away and look for other options: - Lack of professionalism: Ski boots forgotten by concierge in the car despite us asking, so when we were ready to go skiing the next day, we waited 30min while they looked for them before they realized they were not at the ski shop but forgotten in the car. They were ice cold. - Music in Lobby: The music, which played every evening till late hours, was exceedingly loud (think more rock & roll than lobby jazz) and we could hear the vibrations and beats in our room on the 2nd floor. Not a hotel if one wants peace and quiet. - SPA: The pool water is cold, the facilities are shabby and you are not provided with flip-flops (you get room slippers which are definitely not adequate for slippery floors). So either you remember to bring your flip-flops or you catch a wart from walking barefoot. - TV: The image on the TV would come and go, sometimes the sound was on without the image, sometimes the TV would turn off by itself. So basically you cannot watch TV. Also, very poor choice of channels (mostly German-speaking). Not that you can watch anyway. - Hidden charges: We asked for a few plates and knives for the room, and when delivered they asked us for 5 francs. How cheap to ask for money when you are charged several thousands for a stay of few days! Imagine someone charging you for an extra toilet paper roll. This is low-cost airline style, trying to squeeze every penny from you. Shameful. - Ski passes: The Hotel offered to get us ski-passes at their preferential rate, which we accepted. They omitted to tell us that we had to return the card otherwise an extra charge would be taken. We love Kempinski in various locations around the world but this was really (and surprisingly!) catastrophic. We were actually relieved to leave.

breakfast was good nice staff

loud noise at mid night;

service , staff and restaurants

limited ski equipment options, rooms are old , location not ski to door and limited shuttle

Breakfast was delicious with a huge range of food. Lots of fresh fruit and salads. Our room was large and had plenty of storage. Turn down service was excellent.

bedroom smelt

it wasn’t ski in as described the room was terrible two single beds put together with tiny duvets the size for children super uncomfortable