ARCOTEL Kaiserwasser Wien

Location, very good lake nearby

Poor breakfast

Reception and restaurant staff were amazing

The automatic cleaning of the room after 3 nights did not happen. This was advertised on a notice in the room. When I scanned the QR codes, the bed was not made up.

The Hotel location is a very big Plus. 2 Minutes' walk to Line 1 Train station. My business was the UN Centre right opposite the hotel across the road. So my 2 weeks of meetings was highly convenient. The Hotel was excellent. Breakfast was good. I tied other meals later in the day which were limited in terms of choice so i would regularly board the train and drop off at Kagram station and there you have a whole world of restaurants so much choice out there. thankfully the location of Arcoctel Kaiserwasser was so good with convenient access to anywhere. The staff at Reception were extremely helpful ensuring your stay in the hotel was enjoyable. and that you are able to find your way anywhere in town. The restaurant staff and the whole arrangement for breakfast was excellent. If you book for cleaning the staff would gladly do a wonderful job. One housekeeping errand they forgot to replenish my coffee so I was upset when i came back from my city tour. But hey it was probably human error. on my next visit they should give me double coffee on my first day!!

I wish there was a swimming pool unless I never located it during my stay!!!

Clean bedsheets and sauna

Staff looks unhappy- never smile or say thank you. Except for a middle age man - others di not care much about the customers.