the staff were really friendly and helpful. they even arranged a Nespresso coffee machine to be at our disposal

Beautiful room with lovely added touches. Wonderful complimentary fruit platter, afternoon teas and wine evening. All staff were exceptional. The pool and view from the beach was great. Food in the bar and restaurant was outstanding.

Mosquitoes in the room whenever the maids cleaned as they left the door open. Bed nets and mozzie zapper were thankfully provided.

Staff were lovely, friendly and helpful Property was maintained to an excellent standard Food in the restaurant was lovely

Very good selection of fresh produce for breakfast.

Larger selection of Asian fruits for breakfast….lychee, rambutan….and pineapple would have been good.

very welcoming, well kept facility including gardens etc. staff very helpful and polite. we had half board and the selection and food quality was exceptional. Room was fantastic with sea view and balcony.

Nothing really. Drinks were expensive and happy hours could be extended and half price.

Beautiful old colonial style hotel set in immaculately kept gardens. Loads of areas to just sit and relax as well as a lovely swimming pool and beach area.

Not keen on the surroundings outside the hotel grounds, but fine if you just want to spend the whole time at the hotel. Some of the bar and restaurant staff need more training.

The only best location for 5 stars. All others are far away form centre in ugly “only hotels” area. But this place also calm and private.

LOVED MY TIME AT THIS HOTEL! Wonderful resort. I spent Christmas 2022 here and its an experience ill never forget, the staff have a mantra that they like to create a "home away from home" and they definitely did that. Special mention to Sammy and the team who were just incredibly professional, warm and friendly. The team remembered my name throughout my stay, the decor was amazing - lots of Christmas decorations throughout, little gifts for guests. The hotel beach is lovely - you can order drinks and food there. The food at the restaurant is really lovely and caters to dietary requirements, the menu is labelled veggie, gluten free, vegan etc which is quite rare in Vietnam. I stayed in a garden view room, was lovely and located near to reception. Also recommend the spa and yoga. Lovely facility, I did a detox day and the team were great, looked after me, pampered me and made me feel special, it was a Christmas ill never forget.

Beautiful setting, classic buildings well maintained. Food service, restaurant and breakfasts Excellent staff Bar

TV/video service is terrible. Could not get clear reception of world cup matches. No satellite or cable connection, only over the air TV. So, many channels have a poor signal.

From check-in till check out the ALL the staff were fantastic. Very personal attention, nice welcome drink, excellent bed room, Peppertree restaurant was awesome. Had 2 great spa experiences as well.

Unfortunately the adjacent hotels might get a wee bit noisy early evening (this is a typical Vietnamese hotel management problem thinking that loud boom boom music is welcomed by the tourists while sipping a drink near the bar / beach and enjoying the lovely sunset! Maybe mainland Chinese and Russians love it?) but it doesn't detract from our awesome experience in the very lush surroundings.

Almost everything

Except for tourist information for places to go around everything was excellent

Romantic, elegant, and tranquil are some words that best describe this gem of a resort. In my line of work, I have had the pleasure of staying at some of the most iconic hotels around the world including the Draycott in London, Four Seasons in Istanbul and the Fairmount in Banff Spring but rarely did felt a need to write any review. La Veranda Resort is not the biggest nor the most modern hotel in Phu Quoc but it does have charms and the classic style of Indochine. The staff were helpful and courteous, and the food was delicious and my room felt cleaner than some of the 5-star hotels I stayed at in France. I cannot recommend this resort highly enough and if you are lucky enough to bump into Eddy who has worked with Madam Catherine whose family originally own this seaside mansion for nearly 40 years, please take the time to ask him to point out the original house with all its beautiful antique tiles and Imagine yourself as a guest of Catherine Deneuve in her movie "Indochine”….I will be back and indeed happy to make this hotel our family's annual getaway destination.

The narrow alleyway makes it hard to walk to the main road. The Hotel could offer a regular shuttle service for guests to go into town.

Very calm and atmospheric place with french indochine charm. The team was amazing and made our stay an unforgetable experience. On my partner's birthday they even surprised him with flowers and a delicious cake. The beach is very clean and the pool area right in the middle of the tropical garden. The breakfast offers a great variety of tasty international and asian food.

lovely place to stay in Phu Quoc with the beach right on your doorstep

everything

nothing

A lovely 5 star hotel with it own beach front. immaculate and large rooms with sea views

nothing- would stay again if back in Phu Quoc

gorgeous property, very well run. staff are amazingly attentive and helpful

Airport pick up was fine, check in good. Staff very attentive. Breakfast A La Carte - due to occupancy but that was fine. Up grade to sea view nice touch.

Towels lacked that fluffy feel and no rain shower

the architecture, the food, the hospitality

nothing I didn’t like about the property, just some recommendations to even better guests experience - the chair creates quite some noise when moving so if they can put something like piece of fabric at the foot of the chair, that would help - consider to provide drinking water in glass bottle rather than single use lavie plastic bottle

Hotel staff could not do enough to make our stay perfect. Hotel so clean, quiet and beachfront.

Great service, staff is professional and friendly, all are attentive and very helpful. Room is spacious and clean with amazing view. Beach/pool area is clean as well. Very good location.

Nothing

Great food and super friendly staff

The grounds, all the plants and how everything was well maintained.

Nothing