Hilton Prague Old Town

It was in a very convenient location, the rooms were comfortable and well equipped, and the staff were helpful and efficient.

I have no complaints about the property.

The staff were incredibly helpful and friendly.

As someone who travels frequently for business, I really appreciated the wellness facilities. The pool, sauna, and gym are all on the smaller side, but they’re well maintained and have everything you need for a quick workout or a chance to unwind after a long day. The on-site massage service was a great bonus too. The location is excellent and very central, the room was comfortable with a great bed, and I had an excellent night’s sleep. Breakfast was also very good, with a buffet and a selection of à la carte options, so there was plenty of choice. Overall, the hotel had everything I needed, and I’d happily stay here again.

If I had to pick one thing, it would be the breakfast room where I happened to sit. It was perfectly functional, but not the most visually appealing dining space. That said, I think there were other seating areas that looked a bit nicer. More importantly, the breakfast itself was very good, with plenty of choice, and the service was excellent. So this is a very minor point rather than a real criticism.

The room was spacious, comfortable, and a very good size. The housekeeping staff were excellent — professional, efficient, and always quick to respond to any requests I had. They consistently made sure everything I needed was taken care of promptly, which I really appreciated during my stay.

The main disappointment during my stay was the front desk service. Unfortunately, I did not find the reception staff to be very professional or particularly focused on guest satisfaction. Before my stay, I specifically requested a good, quiet room. However, I was given a room on a relatively low floor, and, more importantly, there were renovation works nearby starting at around 9:00 AM. No one informed me in advance that there would be construction or warned me about the potential noise. The noise was significant enough that I was unable to sleep properly for two mornings, which had a real impact on my stay. When I eventually spoke to the front desk about the issue, I was offered a room change — but only on my final day, just before checking out, which was obviously too late to be useful. What I found particularly strange was that on my final night, a plate of apples and grapes, large bottles of water, and chocolates were delivered to my room, but without any note or message of apology. I assumed it may have been intended as a gesture regarding the inconvenience, but without any explanation, it felt impersonal and did not really address what had happened. Overall, the room itself was comfortable and the housekeeping team was excellent, responsive, and professional. Unfortunately, the handling of the noise issue and the experience with the front desk significantly affected what otherwise could have been a very pleasant stay.