L’établissement est incroyable beau, il est en plein nature avec ses palmiers et animaux sauvages qui se balade dans l’hôtel. On sent le dépaysement. Le buffet est incroyable ainsi que les restaurants à la carte. La piscine est top. Les chambres sont confortables. C’est un club vacances de luxe je conseille vivement

La salle de sport est un peu petite et peu équiper mais ça fait l’affaire. Les animations ne sont pas extraordinaires

Tout

This hotel could have potential because of the location. Playa Maroma is very nice compared to other beaches. well… depending on when you go there is some algues around the beach but that’s pretty clean and water is beautiful.

sincerely the food is not worth it. Most of the time when you go to the buffet, everything is empty. there is lack of choice and most of things have any taste. If you think you’re going to find better in the restaurants well… know that first you have to reserve each restaurant 2 days before because there is only a few tables and every day is full. Then food is not good except from the Japanese where you can find some good sushi’s made in front of you. I don’t know if that’s this hotel but don’t reserve the excursions there because that’s expensive and absolutely not worth it you can find way better in internet. plus, the girl lied about a lot of details. rooms are not well cleaned, and most of time things were missing like shampoo or towels. they make you believe that you are kind of privileged because you booked a premium luxe but that’s the same rooms than the others we met that they were regular. the hotel have lack of ambiance. friends told me they had shows and lot of animation at their hotels and this one is dead. I saw some people put their own music because there was any at the pool. we asked if we could have the room two hours at the check out because we had a late flight and a kid. we wanted to enjoy a little more the pool. they told us okay in the morning and at 12:00 they told us that wasn’t possible. we waited 3h at the lobby without doing anything. there is preference to people who give tips at the bar or at the pool. they forgive you if you don’t give them. finally Manager has lack of experience I mean when you’re dealing with issues you try to find solutions. she didn’t know anything she seemed lost. there is some staff who could let their job to other persons who want to work because really they are not smiling. when you ask them something they seemed bored or they answered like you disturbed them. But I want to thank people from the Japanese, Giovanny, guys wearing green t-shirts because they were great.

BARRA DE TRAGOS EN LA PISCINA

DISCOTECA

El servicio de Fernando en la Adelita, igual que el de Bárbara, y sin tener derecho de Room Service nos lo dieron. Es mi 5 ves en el Hotel y volveré

El servicio de el Pajarito podría mejorar en cuanto alimentos, y el servicio de hamburguesas en Snack malhumorados

Ambiente, piscina, praia, comodidades do hotel.

Alguns restaurantes temáticos podiam ter mais qualidade.

Relaxing environment. Beautiful beach and wild life. Right activities from the entertainments. Tasty buffet restaurant. Staff always available.

The restaurants:The Japanese is not a Japanese selection. Ketchup and peppers used everywhere can’t be Japanese. The steakhouse selection is poor and quantities are small sized. I finished my meal and I was still very hangry. Moreover the air conditioning is freezing inside these restaurants if you’re on the wall. Because of all these it’s better going to the Buffett. You got all the restaurants selections and more with all the plates you want there.

100% why I came is Playa Maroma

Food at Grill, Coffee bar and breakfast at the Buffet were above expectations. The reservation system to book a restaurant is difficult to get a reservation for specific restaurants on any given night. People who worked the resort work really hard to make your stay good. Front desk people were the worse we interacted with on the resort.