La vista

Lo complicado para moverse

This is a private resort away from the tourist. It has a great view of the bay and a private beach

We just stayed at this All Inclusive resort as a retail customer and not a member Now for the downside of our stay. This place is top heavy on sales people trying to sell you a membership and short staff on people caring for the common areas. We noticed staff was walking by the pool and beach areas and were not picking up empty trays and garbage left by guest. The pool water was murky, so if you want to go for a swim, I would suggest taking a dip in the ocean which is much cleaner. I have never experienced towels that are numbered when you check them out. We also have never experienced washing and reusing disposable plastic cups which the resort does. We were disrespected by resort members who removed our towels from the chairs and threw them on the ground claiming that they were members and that they had the rights to our chairs. The bed was hard, and felt like we were camping in the outdoors. The air conditioning was not strong and had a hard time keeping up with the ambient temperature. The food was sub-par, or should I say out right terrible. The food was not fresh and all the quality was spared. We ate out a few times instead of subjecting ourselves to coming down with more dysentery. The food at the pool snack bar was rated lower that what you would find at an OXXO. Bottom line here, the food is TLS. Usually the food was the same day after day, but there was a change in variety when more members were at the resort. Also the guy cooking the eggs and working at the snack bar during Christmas 2022 CAN'T COOK. They replaced him after Christmas when more members were at the resort. Park Royal spends more effort trying to sell more memberships than running a resort

service was not as great.... time share holders received the exclusive attention... food was not the best...my son found a hair in his food.... our bathroom sink leaked...no one ever came to check it during our stay.... i understand time share sales personnel is there to sell you pkgs...but since day one....and up until our last day of our stay we kept getting harrased...when on numerous ocassion we respectfully declined their offer

The biggest asset is the beach which is perfect for kids since it is not very deep so small kids can enjoy being perfectly safe , water is crystal clear allowing the sight of some beautiful fishes while swimming alongside your kids. There is also a water playground where kids can enjoy playing.

The front desk and other selling personnel are polite, as long as they try to upsell vacation packages, but the hotel didn't respect the characteristics of the room that was paid for (it had neither a balcony nor any kind of view, which was outlined in the reservation) also they came up with an extra charge for one of my kids which wasn't outlined in the booking reservation. So I was very disappointed with the room and the administration personnel, who are really pushing in their upselling attempts making the experience annoying, without offering any resolution or compensation for the guest's inquiries. The food is average either in the buffet or in the Italian restaurant which attendance has to be previously reserved.

friendly staff, good all inclusive, nice location, good food

very week WIFI, rooms are a bit old,

The beach was perfect, the rooms had full ac, the food was so good

My gramma was extremely upset that they didn't have English translation for bingo night, or even the physical numbers shown, it was a recording. I also booked a room that had a king bed for me and my bf but we were given two double beds..... The tram worked and didn't work at the most random times

Service

The food!

The hotel was extremely outdated, the staff was not accommodating or helpful, the room smelled horrible, there were ants in the bed, and the food was just ok. It was very disappointing!

Price is good for what you get, there are fewer and fewer all-inclusive hotels in Acapulco, so it is nice to have the option. The food was okay, but the restaurant was a bit crowded (it felt alive tho). Comfortable rooms altho the WiFi there is not great, so if you need to work remotely maybe is not the best option.

While using Booking.com, the reservation received showed 1 guest even when I chose and paid for 2. Both Booking.com and the hotel were not very helpful, I was in constant communication with both trying to figure out and this caused me a LOT of stress that my stay at the holiday didn't make up for. The hotel is dated and the staff was exceeded with occupation. Very poor service, elevators didn't work so we needed to use stairs a lot, and the car that took us to the beach was also not working which made it for a journey to go to the beach and relax.

location and staff , the children’s pool, excellent view

variety of meals , only one tram was working, the ramp to the beach is very steep and no entertainment

Generally a nice place with a decent view, but a little pricey for what it had to offer (we selected it because it was within walking distance of my aunt's condo). The service was good, the food was okay, the room was clean but the bed uncomfortable, and the place was generally old and in need of remodeling. Not a bad stay but a bit overpriced.

See above.

Food. Very poor

Chinches!

I liked the beach for the location, the Pool and bar was great too

The hotel room was terrible, very dirty the bathroom was horrible the toilet did not flush, I had to fix it myself because the staff never came to fix it, the food was very cheap quality, the best food they had was the burgers at the Pool.

Good

Goood

Location and value for money

Everything was reserved, it was frustrating

This hotel is located in an amazing place. Beautiful views, the ocean is clear, smooth waves ideal for children. Many places for the kids to have fun, as well as fun activities all day long...

The Water playground "Pirate Ship" need maintenance. Half water guns are out of service as well as the big water container is no longer there...

Normal Restaurant. Good quality, enough dishes; Waiters very good. Pool Drinks quality are good enough Stinky pool's water (smells bad) Kid's pool was dirty Italian Restaurant is Good

I already paid my stay in advance, but at the arrival, Front desk people refused to give me my room key. Nobody explained me their "additional fees" such as parking lot. I suggest them to include everything in the "all inclusive" payment. After I was charged with this parking lot fee, they gave me my room's key We were forced to make a line in order to get a reservation table in their Italian restaurant. They didn't have all their menu's choices available listed in their Menu (Osobuco was not available) My room didn't include a safety box. Because I booked my room using my booking.com account, they gave me the basic room with a view to the wall... (they were pushing too hard to get a membership instead using this booking.com page)

The staff was excellent, great people, attentive and courteous. Always ready to help and serve. No complaints.

The location is dated, needs renovation.

Pool bar

Rude staff, bad food