Sehr schöne Lobby, Restaurants und Pool Area.

Sehr Laut, Zimmer für über 300 EUR die Nacht zum Parkplatz raus. Viele Laute Leute auf dem Flur. Zimmer optimiert für Rollstuhlfahrer. Verarbeitung im Zimmer auch nur okay, nicht dem Preis entsprechend.

The hotel was not a five star hotel. The rooms were basic and the sunloungers were very poor. The hotel is built on numerous floors into a cliff which makes it cumbersome to navigate. The staff were friendly and attentive but they really are the best thing about the hotel.

The hotel was not a five star hotel. The rooms were basic and the sunloungers were very poor. The hotel is built on numerous floors into a cliff which makes it cumbersome to navigate. The staff were friendly and attentive but they really are the best thing about the hotel.

Extremely friendly and helpful staff, especially Beatriz at the pool bar. Rooms were spotlessly cleaned every day with quality toiletries replenished daily. Hotel is in a fantastic location away from the hustle and bustle, but still within walking distance to lovely beaches, restaurants and boutique shopping centres. Great entertainment in the evenings.

Better quality of food and snacks at the pool bar, instead of the same sandwich choices every day. Maybe include some hot choices such as burgers and pizzas etc?

Breakfast was great and the staff was very helpful! Everything was very clean.

It is on many floors as the hotel is up the hill and you need to take 2 lift to the pool. Check in took a while as there where only two staff members working at the desk at the time of checkout and people were waiting in line.

El personal es muy agradable

No cumple con un 5 estrellas y no cumple con las calidades de un Meliá. El desayuno no ofrece buen café ni puedes pedirlo, te ofrecen que cojas el café de la máquina la cual alterna café con chocolate, con lo cual el sabor es repugnante. Si quieres pedir que te preparen por favor un espresso, te dicen que esperes a las 10.30 que abra otro bar del hotel, antes imposible.El salmón está cortado de forma gruesa incomible, las calidades del jamón, pavo etc es lamentable. Simplemente está muy lejos de lo que esperas y conoces como un 5 estrellas, productos de bajísima calidad. El desayuno abre a las 8 de la mañana (9 en el resto de España)antes no puedes ir, en fin, no repetiré y descarto volver a esta cadena hotelera ya que evidentemente ha bajado de forma exponencial todas sus calidades. El hotel lo único positivo que tiene es que es grande y con piscina y su personal es muy agradable. Si esperas algo más, mejor no vayas.

Loved everything about this hotel. Very modern, built into the mountain, garden and pool absolutely stunning, room was extremely comfortable! The entertainment at the bar was fantastic. Highly recommend this hotel!

There was absolutely nothing wrong with the hotel. Loved our stay!

pool was lovely , level facilities good. room very spacious & comfortable . staff all very pleasant & helpful.

A little bit out of town but that also has its bonus. a little bit more variation on the level snacks would be nice. pool beds a bit uncomfortable

Spotlessly clean. Staff were very courteous. Love the gardens and pool areas.

We had a buffet meal first night but it was not hot enough. Only thing that disappointed us.

Chambre spacieuse, agréable. Piscine et lobby de l'hôtel très agréables. Très bonne ambiance générale, hôtel calme et reposant. Personnel toujours souriant et disponible Restaurant italien plutôt bon.

Buffet du restaurant principal bon mais peu varié, pourrait s'améliorer. Literie pas à mon goût pour un 5*

Nous avons aimé le calme de l'hôtel, la gentillesse du personnel, les animations musicales tous les soirs au moment de l'apéro et après le dîner, belle piscine, jolie chambre spacieuse, la vue de l'hôtel sur l'Océan, la proximité de l'hôtel avec l'aéroport (seulement 20 minutes de route), le service taxi irréprochable et facile Il y a la formule all inclusive et all inclusive level, la formule sans l'option "level" était très bien Rapport qualité/prix très correcte, on recommande cet hôtel pour un séjour reposant et pour faire le plein de vitamines solaires !

Ami(e)s français, la nourriture au self n'est pas exceptionnelle, nous connaissons bien meilleur en France mais celle-ci reste malgré tout, correcte. Les transats de la piscine sont réservés par les professionnels du all inclusive dès la première heure et laissent les serviettes de bain toute la journée sans leur présence donc difficile de trouver un transat... sauf si vous demandez au maître nageur de vous en libérer Dans l'ensemble, les chambres sont propres mais ce n'est pas un ménage impeccable Le personnel parle principalement espagnol et anglais (certains parlent un peu français) mais pour un hôtel 5* si vous ne maîtrisez pas les langues, difficile de communiquer

Prachtige omgeving. Heel mooi uitzicht en supervriendelijk personeel.

1 keer waren we in het pool restaurant gaan eten daar was het eten niet 100% bereidt maar ook daar supervriendelijk personeel. Al bij al zeer geslaagd.

The cocktails and lower Pico Negra restaurant were very good

Almost perfect, entertainment was very good, staff were extremely friendly and helpful.

We stayed at the Level Area but the pool was not suitable for non / poor Swimmers and was cold several days.

Habitacion

Poco espacio entre hamacas

Habitación y la atención del personal

Nada

La vue la qualité du buffet. Et petit déjeuner. Confort et tarif correct pour un 5 étoile

La distance jusqu’a la piscine. Nous avions réservé une chambre double. Et nous avons eu 2 lit simple colé. Un peu loin de la mer a pied

Chambre très spacieuse, super petit dej, coin animé...

Piscine loin de la chambre, plage loin de l'hébergement, propreté moyenne (ne regardez pas sous le lit...)

Schöne geräumige Zimmer, gutes Frühstück, gutes Essen, tolle Lage.

Buchungsfehler Booking.com oder Hotel?? hat uns am Tag 7 ein wenig den Spaß verdorben. Wir sollten nach 7 Tagen auf die Straße gesetzt werden, obwohl wir 8 Tage gebucht und bestätigt hatten. Da war eine Stunde Alarm. Konnte aber auf meinen Anruf hin bei Bocckin.com und das vermitteln mit dem Hotelmanager geklärt werden.

clean, great location .

nothing

lovely view ,staff great

nothing

This is not a five star hotel. I walked in through the main reception area which was open and empty, full of shops. We was taken up to our room bearing in mind this is a five star hotel and suite, to see it was a small bog standard room that you would get in any hotel. When going to the pool, given we were on the 7th floor, we have to go down to floor 2, walk some distance to then go down another lift to -1 where the pool was located which was poorly sign posted and a maze. Once at the pool I asked if they served at the pool area to which they replied no you had to go and get your own drinks where the bar was situated in the food area so you was stood in a queue waiting to order a drink whilst amongst people eating. The breakfast was bog standard with not much on offer and the hotel is situated on a large hill which is about a 20 minute walk uphill to get anywhere near the beach therefore you would need to really get a taxi given its typically 30+ degrees. To make matters worse, on one of the days all beds around the pool had been removed so you couldnt sunbathe (they was missing all day) and the Cleaners were literally ramming their trolleys against the outside of our door around 8am-9am, as this was a Monday I presume this is the change over day but still, this is supposed to be a five star hotel. Massively disappointed as I normally like Melias but I would not rebook this hotel

the facilities and also the daily activities offered as part of the stay. yoga, various workshops (eg coffee workshop), aqua fitness. The staff was very friendly and helpful too

parking was not readily available

This is the best hotel I have stayed at. The room we got was good. Every thing super clean. The staff was so helpful and nice. Pool area beautiful and we'll maintained. Extra, extra plus no noisy entertainment, thank Good. Breakfast was good and well looked after.

There is nothing negative to say.

Breakfast was fantastic. Room was spacious. The resort had great spaces and landscaping all perfect for picture taking. Pool areas are beautiful. Nice quiet location and quick walk to shops, restaurants, bars and the boardwalk. It's all 20 minutes uphill walking back but not impossible. There was plenty of free parking in a gravel lot across the street. Staff was good.

Room furnishings, especially the kindergarten-size round table and chairs were weird. I asked for another room when I extended a night for my 5th night and was told that bookings from Bookingcom or Expedia were confined to my area. I suppose we were sort of 2nd-class customers paying peak rates. As said, pool areas are fantastic but strangely not heated - no wonder no one was ever in them in 65-72 F sunny weather. There was no hot tub either, if the idea was to save on heating up the gigantic pool. Lost an AirPod when housekeeping refreshed sheets on 3rd day. They send laundry out and I knew to kiss it goodbye then.