InterContinental Mauritius Resort Balaclava Fort by IHG

The hotel was exceptional. The room was beautiful, spacious and very clean, and the view was absolutely stunning. The overall atmosphere was relaxing, and we really enjoyed our stay.

The food was good overall, but I would have appreciated more variety, especially more refined and gastronomic options. Improving the selection would make the dining experience even better.

Very pretty, clean and relaxing. The staff were very nice. They gave good service from when we first arrived, and we felt taken care of from the start. The food was also varied and good. Rajdip and Govinda were excellent servers at Senso. The rooms were nice and big, and the sunbeds outside were very comfortable.

The water in the showers was cold, and took a very long time to become warm.

Overall, the restaurant stands out (we had all our meals at Senso Restaurant). The staff, food variety and food quality was exceptional. Mr Rajdip and Mr Naveen deserve a special mention. They were eager to help always. Mr Wesley, the restaurant manager was quite helpful too.  Housekeeping was impeccable. Checkout process was seamless. Special thanks to Mr July for the pleasant experience. Mr Vishan at the concierge desk was quite helpful in planning our day trips. Special thanks for Mr Ishrat the manager of Intercontinental Balaclava. It is people like him that make a place truly special.

Check-in process could have been better. Some of the staff needs to be trained further. Rather than mechanically saying "Dinner is free, breakfast is free, only 4 bottles of 500 ml water is free" etc, it would have helped to just say that since I opted for a half-board package, breakfast and dinner are included in the package. None of these are actually free and neither were we out there expecting a free dinner :-) I have paid at least INR 80K for the 4 days for the half board. As we had our flight landing early in the day, we reached the hotel at about 10.30 AM. The check-in staff wouldn't give us any timeframe about when the room would be available because as per them the rooms were not ready and that the check-in time is 3 PM. But, in the same breath, she also said that if I pay EUR 100, I can get the room immediately :-) Finally, I spoke to Ishrat and he immediately arranged the room without paying anything extra. We got the room before 12 noon. Intercontinental Balaclava should seriously consider the concept of meal credits. So that people checking in early and checking out early due to flight times can swap meals (or avail the unused credit to be used for F&B). Intercontinental Balaclava would also do well to increase the daily water ration! 2 litres per day for 2 adults is unfair 😊. Water rationing is typically done in hotels that are in countries were tap water is good for consumption. If that was the case in Intercontinental Balaclava, it would have been good if guests were told that the tap water is good for consumption. Other option is to provide water fountains from where guests could fill the bottles. Charging for drinking water is not a great idea in most cultures, unless one is in the drinking water business.

The outdoor area, infrastructure is good, and there are plenty of options for sunbeds. Kids enjoyed the pool and the rocky beach is suffient for building castle. Room was decent even if bathroom needs a lift. Bed and pillows are comfy.

Food is pretty average and segala restaurant is a joke. Customer service? .. well not sure if staff are trained properly or just off the boat from India.