The location was perfect! We also loved the room, decor was beautiful and the welcome treats were delicious. The Castle view was great.

There was nothing we didn’t like about the property the only suggestion we may make is a sofa bed may have been abit more comfortable for 4 in a room that the beds provided.

Location

The room was tired, and the shower was lukewarm which is not ideal and annoying.

Lovely room. Wonderful location.

Front desk seemed disorganized and confused. My bill had to be corrected by me after we arrived home. It was corrected by the hotel but only after I had contacted them. They apologized and said they would give their staff more training.

When we got to the hotel we were told they had upgraded our room to a front street view with NO charge. Found all the staff very friendly. Room was great. Had a great stay. Could not find a fault. Perfect. HIGHLY RECOMMENDED!

N/A

Breakfast staff

Rip off car park charges

Staff went out of their way to help us celebrate our anniversary. Little complimentary touches made it even more special. Spotlless Room, Comfy Beds, Air Con and a wonderful breakfast. Will definitely stay again.

Nothing to report

Good location

We had breakfast in our room which was terrible. It was late and then we waited even longer for our cutlery. The breakfast and the coffee was cold. There were items missing, and the rest was poor quality. Overall it was very disappointing. Another issue we had was being overcharged for drinks at the bar. For example we ordered a glass of champagne and a beer. We were told it cost £27. My partner paid but after thought it seemed a little pricey so asked for the receipt (which they never offered) and we could see the actual cost of the drinks was £22. They were clearly overcharging to take the rest as a tip, hoping no one would notice or ask for the receipt. We were both really shocked by such dishonest and sneaky behaviour. Overall a very disappointing stay and I would not recommend.

Large comfortable room with good breakfast.

Getting to the parking was difficult, and there were lots of stairs to navigate, even though the property has a lift.

Great location, easy parking and a pleasant enough room, although I booked a twin and was then told that none of the rooms with a view could be a twin so one of us would have to sleep on a sofa bed which wasn’t great. Clearly the base of the bed was two singles so surely it was a zip and link?

Great location, nice and cool with aircon and good breakfast selection.

The furniture, upholstery and carpeting have seen better days and needs to be cleaned and maintained more regularly. Our dressing table’s back rest was falling apart; and there were stains on the arm chair and carpet in the room. Other than that - a great location and a pleasant stay.

Fantastic spotless room.Amazing location. Lovely friendly staff. Nothing too much trouble.

All perfect

excellent breakfast ， nice decorations and warm services

The floor in the room is not flat

proximity to castle and restaurant

the stairs were difficult for us and long walk to room

Air con not working, room way to hot could not have window open due to being on airplane flight path

Absolutely lovely ! Breakfast was fantastic !

Everything

It was all good

beautiful hotel our suite was stunning. friendly staff. great location

Good location in Windsor but the appearance of the restaurant was not enticing or inviting, staff not exceptionally welcoming. Osirion of room in rear wing was not what was expected.

Position of room, appearance of restaurant

Everything about this hotel is fabulous 👌

Nothing

The room wasn’t great at first but the very friendly staff exchanged are Tom for another which was superb The only other criticism was the food in the leaf restaurant for the evening meal was not very good at all but the kitchen kindly removed the food from are bill as we couldn’t eat it all together the way in which the hotel dealt with the two problems we had was really good we would happily book another stay

Food at the leaf restaurant

You couldn’t want for anything closer or nicer to Windsor Castle. The hotel was beautiful and the staff were first class. would highly recommend.

We didn’t dislike anything !

Absolutely fantastic location! You just walk out the front door and your at the shops, eating places and castle! Would most def recommend and return.