The location was unique and tranquil

We booked a superior double room however room 14 was barely able to contain the bed ! There was not a chair to sit on and the only window looked out over a flat roof with no view other than a fire escape .. when we went back to our room we had to sit on bed .. we booked for 3 nights .. it was like a prison cell .. there were other rooms that seemed to have a view but our room did not resemble anything that the booking.com website portrayed as a "Superior room"

The outdoor pool is really what I go there for (my 3rd visit) but I was told it didn’t open until 10am (BH Monday) and as I had to leave 0930 I missed a morning swim but there were people in from 0800 many of which we also guests staying at the hotel. The staff are hard working, professional and friendly. Noah worked his socks off at breakfast this morning. The receptionist had to help him eventually as he was the only ‘waiting’ staff which was crazy as the hotel was full (as explained by the receptionist). Noah also did a brilliant job in the bar on Saturday night along with the manager. The dinner was delicious and well presented. The team on our visit were great, a credit to the hotel so look after them!

Pillows were terrible! Thin, flat and stained. I requested two extra ones which were just as bad and even one didn’t have a pillowcase because they couldn’t find one. We like the garden rooms overlooking the pool and while I noticed the rooms have been re-vamped since our last visit, the bathrooms are very dated but everything was clean. Ran out of plates at breakfast, coffee too but it was too hectic for one person to manage. I suggest a sign telling guests not to put croissants through the toaster as there was a lot of discarded burnt ones. The setting needs to be adequate for your bread/crumpets etc to be cooked to a nice colour first time through as going a second time burnt them too creating a lot of smoke. Would have liked some cooked tomatoes at breakfast but I did ask for vegetarian sausages which I had with mushrooms and baked beans (I don’t eat eggs).

Beautiful house..the annex is quirky and great to be by the pool.

The annex would benefit from an update to make it more luxurious, but good value.

it was a lovely place to staff with the most fantastic staff you could hope to have serve you.

the rooms do need modernisation but the are also quaint aspects to the hotel and i hope they bring it up to date.

The location was perfect for me. The outdoor pool was wonderful. Breakfast was without fuss as so often being allergic to gluten and intolerant of dairy tends to create a fuss. A really good range of breakfast options. I always sleep well here.

The pool! Felt like I was abroad on holiday. Can't wait to come back. The staff and guests were so friendly.

Small room, windows didn't work. No fridge. Was very clean and tidy though!

Location

Was a little run down I felt Staff could have been more accommodating

The breakfast was excellent as was the food in restaurant. The staff were very friendly, polite and helpful.

Although the garden room was clean and comfortable we were a bit disappointed that their appearance was of an old Butlins holiday cabin. Also there had been a power outage on Wednesday (through no fault of there own). There was no notification to guests that there would be no evening meal, so had to find one elsewhere.