We love staying at The Orwell Hotel because of its location and friendly & welcoming staff but also the character & history it has. Excellent value for money too.

We found the Dining Room & bar area fairly cold to sit in for any length of time, the staff explained the heating can be temperamental as it’s such an old building and recommended warmer places to sit etc, the staff do try to help as much as they can.

Location and character

Having stayed before Breakfast is normally very good , being self service but this time sadly constantly ran out of everything.

Location & quaintness

Poorly maintained Rooms not cleaned during stay Poor communication with reception staff

Location Quaint

Staff -lack of communication Room not cleaned adequately throughout stay

Not much - the hotel is dated.

This was my second stay in three months. Both times I have been allocated an old room. This hotel needs an urgent refurb which I see has started downstairs. The bathrooms and bedrooms are very dated and the corridors, carpets etc need urgent attention. Shower curtains should be replaced with modern glass, carpets are worn through and stuck down with tape and doors in the corridors are rotting. While walking down the passage one looks onto unkept roof tops.

Comfortable, clean, well decorated room. Bathroom with underfloor heating. Excellent food. Ambience. Price.

Nothing to dislike.

The bad was very comfortable and I slept well. The room and bathroom were clean. The location and price suited our needs.

I felt the bathroom, although perfectly adequate, was dated and tired. As an older person climbing in and out of the bath to shower is becoming more of a concern, which will only increase as I get older!

A lovely old grand hotel that is a little tired round the edges but is great value. Lovely friendly staff. Huge rooms. Have stayed a few times and never disappointed.

Some of the furniture in the lounges needs cleaning. Mainly the arm rests. Could be fixed with removable arm covers. Is a bit off putting when sitting in them and eating.

Nothing. Receptionist was pleasant and helpful but all 3 rooms - Disgusting

- Checked in - Given Twin Room (Had Booked Double). Retuned to Check in with bags having gone to room. Not advised room was Twin during Check in. Incidentally, 'that room' was awful. Disgusting Bath / Bathroom. - Asked if we'd like to pay to 'Upgrade' I said No thank you....just a Double Room Would be fine. Went to room...same as above. Disgusting Bath / Bathroom. Room in poor condition, gouged walls. Hand towel with what looked like 'Make-up' on it which I took to the Receptionist at Check-in. - Returned to Check-in - Given James William Suite. (Third time lucky hopefully), If that hadn't been acceptable we were just going to leave / go home. Room in same condition as the others. Old, Dated, Valence of bed 'thrown' onto base. Navy Blue Throw over bed heavily stained - disgusting....absolutely awful. Quick shower - Change - Out into town and 'Happy' to leave in the morning. I'm 62 years of age - I've stayed in lots of hotels (as we all have)........but this was an absolute 'Shocker'!

Great room, comfy bed and settee and all facilities you need for a short stay

Nothing

The Orwell retains much of its period charm whilst working her way into the 21st century. The facilities are great quality, comfortable and clean. The staff are very helpful and friendly. We had a very good breakfast

Room was too hot with no way that we found to reduce it.

Clean beds and a perfect location for us but rooms are in real need of uprating

Window that rattled all night i

Comfortable bed.

The lack of professionalism and attitude of staff. Restaurant closing before it should have been. The scolding showers with no pressure. The overcooked food

Lovely and close to town

Very tired , shower was poor room 106 Buffet breakfast average

Booked a superior room which was large and nicely decorated.

The outside of the hotel is looking tired.

Clean comfortable and enjoyed the breakfast options. The staff were helpful and friendly making me feel welcomed. The free parking facility.

N/A

Good variety to choose from

All very good no complaint at all

Good size room and comfy bed. The entrance to the hotel and all the ground floor was very grand

Tricky shower to maintain a temperature and a shower curtain instead of screen. Fans needed in the room as no air con. Little bits here and there made it feel a lot like the priority is to functions and not so much to guests staying. Room service menu is just the restaurant menu of which nothing you could really eat in your room at a small table

As i have mentioned in a previous revue over all the hotel is a great place to stay but for us things have changed and again for us not for the good an example of this is the main dining room this all ways looks great with round tables and white table cloths but no longer small square tables have replaced them and with no room when you had the Sunday Roast they would bring the main meal with the vegetables in separate dishes but now it is on the main plate as there is no room to put further dishes on totally out of keeping of the main roommate breakfast they were constantly running out of things and you would have to mention there were no eggs or what ever not acceptable ,and on top coffee used to run out as well so it has taken the edge of this stay such a shame but one thing I am glad to say is that the staff are 10 out of 10 nothing is to much trouble for theme are now left in a situation as we do have a further booking for a special occasion next year but not sure if this will be now taken unfortunatly.

please read above

Good parking, our room and the location.

Lots of cigarette ends and other litter immediately outside main entrance which was not cleared during our two night stay. Window boxes full of dead plants. The breakfast’s were very disappointing and should have been a lot better. The breakfast items that should have been hot were cold and the plates that should have been warm were also cold. Every member of staff with whom we had contact in all areas of the hotel were in desperate need of some training.

The old part

Bed and the free muffin!

Nice old building with some character

Very tired room which was not very clean. Footprints in the bathroom (boot marks). The shower was almost unusable as the pressure was so low (water just dribbled out)

Staff excellent. Atmosphere is quiet and unhurried, very relaxing

Room was rather cramped compared to previous stay. Decor definitely tired although refurbishment was being undertaken. Wall lights in bedroom not fully functional, burn mark in curtains, wallpaper peeling in places and bathroom needed completely replacing - rather unpleasant to use.

The ambience of the hotel and the helpfulness of the stafff

Nothing

Location.

Whole hotel needs updating. Armchairs in bar area holed and scruffy, foam exposed where chairs were holed/damaged. Wallpaper damaged in same area. Door to room very poor condition where lock had been replaced. Curtains in room torn/rotting. Windows filthy on outside. Paintwork on inside of window very aged/flaking. Wallpaper lifting in various places. Reception staff made no attempt to acknowledge when passing by on many occasions. Hotel standards have slipped dramatically since our stay a year ago. More images also taken but unable to attach all.

Location was great, Free Parking

Carpets and bedding were dirty, No hot water, Had to ask for toilet roll as there was about 3 squares, wallpaper hanging off the walls, generally dirty and dusty.

Generally good service all round

The only fault was the lack of water pressure in the bath in room 125. It took over 20 minutes to run a bath

The room was really big

The room was not cleaned well

Cheap and cheerful

One price online and another at the desk

Location. Friendly staff. Large room and very clean.

The shower was not fit for purpose. A very weak flow and either boiling hot or cold. Wasn’t able to use it. One of the mugs was chipped.

All the staff were good.