Location was great. Parking was difficult in the limited car park so we did not use our car once we arrived. No hot water for shower in the morning. Apparently boiler had broken and was fixed around lunch time. Would have been a nightmare if we had needed a shower first thing. We were going to a party in the afternoon so had a shower when boiler was fixed. We didn't eat in the restaurant so can't comment on the food.

Bedroom was lovely and large over looking the prom, but furniture was tired and net curtains were dirty. Also, apparently because of Covid our room wasn't cleaned and no more tea and coffee supplies were given.

Nothing the hotel never had rooms available said that there was a problem with booking. Com so please refund me money that you have taken or I will never use booking. Com again expect my refund ASAP very upset 😡 Mr p conquer

Nothing oh the 2 hours it took us to find other accommodation that was the highlight of our trip thank you booking. Com is

Location! And the staff! Taylor especially!! Such a sweetheart

Nothing. 10/10

Room was hot and couldn't open the window, but otherwise was clean and spacious. Coffee and milk topped up on request.

No phone signal in the room and charged for wifi

Close to centre .. parks and beach

Needs updating , no food served had to order of just eat to room , no pool we took kids with us and we’re looking forward to a swim 🙁 .. windows but leaky but had bad rain … leaks in main reception due to rain

Rooms very clean and comfortable.

No restaurant and only a small bar with limited seating available. For such a big hotel not to have all facilities open was a shame.

Although dated the hotel was very comfortable and clean. Located a few minutes from Lord St so central to shops. There was a good selection of hot or cold food for breakfast. There was a choice of around 3 dishes for the evening meal. They were well cooked and always hot. Staff were very friendly. There was a large lounge with comfortable sofas and wonderful large windows for watching the world go by.

For the price we paid there was nothing we didn't like

location

dinner ,breakfast , no table service , precooked food

Nice friendly staff, decent breakfast. Lovely view of the park.

The pigeons on the roof could have been a bit quieter in the morning.

We liked everything about our stay. We did not have a single complaint about it.

Bar tender was about the nicest member of staff, very pleasant

Where do i start, too numerous to mention

Didn't have breakfast but liked location,comfortable room and helpful and friendly staff,Would visit again

Would have liked to get coffee and snack downstairs during the day rather than rely on making one in the room

Location was great - near to the shops and the lovely promenade park. Plenty of tea and coffee in the room. Lovely view from our window; looking out to sea.

Evening meal was appalling: poor quality, frozen fish with oven chips. My partner had beef in black bean sauce and rice; the beef was in cubes and looked like dog meat! Breakfast consisted of low grade sausage and bacon. We had a dog and had to eat in the bar which wasn’t set up for meals. By the time we’d run backwards and forwards collecting our food, cuttlery, tea, toast, orange juice etc, our food was cold! We received no assistance from the staff although very few people were actually staying at the hotel.

The room wasn't a bad size the view wasn't very good the room looked out onto a brick wall. Hotel is in an ideal location, not to far away from everything, but far enough away to get a decent nights' sleep away from the bars.

The view from the bedroom.

location and views

door security,

Brilliant location, close to attractions and shops.

Dated bathroom, not easy to find hotel room, but got there in the end

Polite staff,,easy parking.

Poor selection of fruit for child's breakfast.

The location was really good. Close to all attractions. The room was clean.

No parking available. Other guests complaining in the lobby when we arrived. One woman crying. Shower door wouldn't close. Unable to turn down the radiator and the room was very hot

Staff very nice

Heating in bedroom not on

The location is fantastic. Friendly staff parking on site and clean. Always had great rooms. Lots of space to relax

The hotel outside could do with freshening up. It's looking tired. Some of the rooms We have previously stayed in the cold air comes through the windows because they are old. It's looking a bit run down in some places..

Staff responses were good. Food and drinks (dinner and breakfast) were fine for us. Room was quiet and bed was comfortable. Hotel was clean, although decor was somewhat "tired". Value for money.

Would have preferred not having to go to their sister hotel (The Prince of Wales) for our evening meal.