The location The room The free breakfast The swimming pool

Check in the price was on Booking.com $85.60 but on check in they wanted $185.50 said $100 was for room service and if I didn't use room service my $100 would be given back on check out, Nothing mentioned on Booking.com about a $100 extra on check in, I then asked for a cancelation as I wasn't informed on Booking.com about any $100 extra. If they use bookings.com then this should be mentioned at time of booking. I left behind my shaver, Toothbrush, toothpaste, under arm deodorant,bottle of after shave in the bathroom rang the Naga world casino number 2 Hotel 40 minutes later and was told nothing was found in my room, No follow up phone calls as I live only 7 minutes from the hotel I was here doing a YouTube video on the hotel and casino in Phnom Penh Cambodia 🇰🇭 All the staff including management have a bad attitude, they really don't care,

Clean, comfortable rooms; great staff service. Spas were excellent quality and value for money.

The food was confined to expensive restaurants or poor room service. There was nowhere in the hotel to get a small snack or a quick meal.

Located in town centre, very convenient

Room space is smaller compare to others nearby and similar price.

very good

very good

Room is clean Breakfast many choice Location is good, convenient

Have worker protest at the main entrace

clean, nice rooms, great location

nothing.

Security.

Hotel is rated 5 star without the amenities to match. There is no razor/shaver provided. Only upon request then hotel provide a disposable one…the disposable shaver must be so exorbitantly expensive that it was never replaced throughout my 4 days stay. The aircon makes a irritating rattling sound. The TV channels is low definition. Certain movie channels is lagging…it is like watching screenshots after screenshots of the movie. There is on-going strikes in the day whereby one cannot leave nor enter the hotel. You will need to divert to other hotel(Nagaworld 1) to leave/enter.

The room is clean and bed is comfortable.

Lack of bathtub.

The complex was very good with shops youd expect in a high end town or airport in the basement, The room was clean, good value for money with comfy bed and food was average.

Staff hounded you for certain things and did not treat you as a guest. Was constantly followed around trying to sign me up for a casino reward card and was told to delete a video I took of inside. Was not made to feel welcomed.

cleanliness

toilet smelly

All

All good not bad pounts